Content Moderation Manager

We seek a skilled and self-motivated Content Moderation Manager from Costa Rica. You will lead  the moderation team, ensuring that user-generated content on our platform aligns with community guidelines, legal
obligations, and safety commitments. This role focuses on the operational oversight of moderators, handling escalations, and maintaining the mental well-being and performance of the moderation team.

About us:
GoCreator Group is a thriving company in the e-commerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe.

Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.

Our Core Values
• I TRUST YOU - We are honest, transparent and communicate with each other.
• ONE TEAM - We collaborate, learning from each other, and are driven by continuous improvement and respect.
• DRIVEN BY SUCCESS - We are like a competitive sports team. We build together, we are flexible and adaptive and driven to win.
• IDEAS DONE RIGHT - We value ideas and creativity, but we implement them right on the first try.
• CUSTOMER-FOCUSED - DELIVERING HAPPINESS - We understand that our community is at the core of our success.
• THIS PLACE ROCKS! - We want to work in a place that is leading, amazing and we each take responsibility to make it amazing for our teammates.

Responsibilities:

• Lead and run day-to-day operations of a global 24/7 content moderation team.

• Oversee enforcement of platform policies across text, images, video, and audio content.

• Monitor and report on team performance against SLAs, accuracy, and quality metrics.

• Conduct regular audits to ensure consistency, accuracy, and policy alignment.

• Track and analyze moderation trends to inform staffing models, workflows, and escalation pathways.

• Manage the end-to-end process for handling content complaints and violations, including removals and appeals.

• Set performance goals, conduct evaluations, and provide coaching to support career development.

• Monitor moderator well-being by managing resilience programs, wellness check-ins, and access to support resources.

• Report weekly on department status, including quality metrics, flagged content, and escalations.

• Partner with Trust & Safety leadership to provide operational insights for policy and product improvements.

• Collaborate with Legal, Product, and Customer Support teams to ensure compliance with content standards and safety requirements.

Requirements 
●    3–5 years of experience in content moderation, online safety, or related operational management.
●    Proven leadership experience with team management responsibilities.
●    Strong knowledge of online content risks, harmful behaviors, and platform safety practices.
●    Ability to make quick, fair, and balanced decisions under pressure.
●    Excellent communication and coaching skills.
●    Emotional resilience and demonstrated ability to support teams handling sensitive content.
●    Familiarity with moderation tooling, workflows, and escalation frameworks.

We offer:
● Fair bonus system;
● Paid vacation and sick leave days;
● Leading company in its field on the market (worldwide);
● Learning and sport program;
● No bureaucracy and micromanagement;
● Full remote work from home;
● Cool & friendly team.