Occupational Health Operations Manager

Description

Position at GoHealth Urgent Care

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

Responsible for development, facilitation, and coordination of training programs to clinical staff for Occupational Health products. This role partners closely with the market leadership and Occupational Health Clinical Director to manage, coordinate and evaluate the facilitation of staff onboarding, culture orientation, and delivery of training projects.

JOB REQUIREMENT

Education

• High School Diploma required

• Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.

Work Experience

• 2+ years Occupational Health experience required

• 1+ years experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, etc.

• Training, learning development or related experience required

• Experience using Electronic Health Record (EHR)

Required Licenses/Certifications

• MA Certification (AAMA, NCCT, CMA, RMA) or higher clinical professional license (RN - Registered Nurse)

Additional Knowledge, Skills and Abilities Required

• Clinical skills in work comp injury care and employer paid services

• Proficient use and understanding of medical terminology

• Proficiency in Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.)

• Excellent verbal and written communication skills

• Excellent presentation skills

• Excellent organizational skills

ESSENTIAL FUNCTIONS

• Develop and deliver Occupational Health training for clinical team members.

• Track and manage training evaluation process via knowledge assessments, training performance evaluations and reaction surveys.

• Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources.

• Facilitate yearly clinical competency assessments and conduct follow up training as necessary.

• Facilitate training for new operational implementations and/or workflows within the market.

• Partner with Lead Field Educator and People Learning Team for learning projects across the organization.

• Perform other duties as assigned.