We are currently looking for a new Product Support Operator to join our team! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.

What you'll be doing:

Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers
Supporting Helpdesk and IT field teams
Documenting product issues and creating Incident reports
Announcing scheduled maintenance and providing necessary support during maintenance
Updating Product support procedures to ensure internal and provider SLA provisions are met
Product performance monitoring and testing
Collecting product data, analysing it and producing technical metrics and statistics for market use

We're looking for someone who has:

Customer and/or product support experience
Proficiency with Microsoft Office tools
Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello etc.)ls
Fluency in English language
Great communication skills, professionalism and an affinity for teamwork
No issue with working in shifts
High levels of adaptability to demanding situations and time constraints

You can expect

Well-rounded compensation package

We want you to be happy. One of the ways we can do that is to ensure that you get rewarded for your achievements and get a generous compensation package, short-term and long-term incentive plans, and sessional bonuses for your skills and what you bring to the table.

Open vacation policy & workplace flexibility

There should always be balance. Workplaces included. That's why we'll always encourage you to take a vacation and use your free days to hang out with friends & family and tailor your work schedule and time in the office. Self-care is essential. It's that simple.

Growth & Development budget

We are constantly questioning our methods and adopting new practices.

That's why every employee gets 2500EUR to use on conferences, coaching, books, courses, lectures… you name it. So go on, try new things, discover new technologies and we'll be there to support you along the way.

Health & Wellbeing

Healthy body, healthy mind. Stay fit with an activity of your choosing.

Besides our employee assistance program, annual health checks, and covered sick leave, we have your back for other (unexpected) medical expenses.

Focus on getting better, and let us take care of the rest.

Team fun budget

Nothing can bring you closer to your teammates than out-of-office socializing. That's why every team gets a budget to spend on activities of their choosing. Is it going to be karting or steak fine dining? Maybe a trampoline? Either way, it will include at least one shot.

About Happening

Happening is the technology engine powering Superbet Group's global platforms and brands that bring thrill to customers across the world every day. We are a game-changing tech company rewriting the rules of sports betting and gaming. We are shaking up the status quo by building our own end-to-end tech stack, solving deep and complex challenges for millions of customers and shaping our culture to work uniquely for the tech community. A true challenger, our technology handles serious scale on par with the Big Techs, and customer obsession runs through every team. Building our own platform gives freedom to innovate and flip the legacy perceptions and industry stereotypes.

Should we talk? Let's do it!

Product Support Operator