Goal Realignment Specialist

ABOUT HAPPY MONEY 

Happy Money is a financial technology company on a mission to develop and deliver affordable, accessible financial tools and services that empower people to use money as a tool for their happiness. Members benefit from loans funded by a national network of customer-focused lending partners and designed to help them accomplish their goals. 

Backed by leading investors, Happy Money has helped nearly 205,000 members since inception – working with lending partners to fund over $3.7 billion in loans*. Founded in 2009, Happy Money has a passionate and purpose-driven employee base of approximately 400 people across the United States. For more information, please visit happymoney.com. 

*As of 12/31/2021

About Happy Money

Our approach to Goal Realignment begins very early in the Member onboarding process. We believe that building relationships with our Members is of the utmost importance. Our Members are conditioned to engage with us in a friendly and professional manner. Goal Realignment reflects these attributes in their efforts to bring our past due members current on their payments.

About the Role

• Your work schedule would be Tuesday-Friday from 9am - 6pm PT and Saturday from 6am - 3pm PT

• Work on an assigned portfolio of delinquent loans ranging from 3 or more days past due through loan charge off

• Conduct member outreach via phone, email, chat or text to engage and assist our members with resolutions to current delinquencies

• Evaluate member’s current circumstances and finances in order to provide an appropriate option for our members to address their financial hardship

• Strong negotiation skills to mitigate potential loss

About You

• 2+ Years of experience in Collections

• Experience providing world-class customer service 

• Extremely comfortable with computers and G-suite

• Ability to quickly learn new systems & processes

• Strong negotiating, communication, typing, and written communication skills

• Detail-oriented and a passion for accuracy 

• Strong ability to make lasting impressions and quickly build meaningful connections with people

• Goal-oriented and experienced in high-performance teams

• Comfortable spending a majority of your time engaging with a customer over the phone

• Willingness to obtain collection licensing as required by each state

• Ability to work effectively as part of a team and independently in a 100% remote environment

Bonus Points

• Experience in FinTech and start-up environments