
Goal Realignment Specialist
ABOUT HAPPY MONEY
Happy Money is a financial technology company on a mission to develop and deliver affordable, accessible financial tools and services that empower people to use money as a tool for their happiness. Members benefit from loans funded by a national network of customer-focused lending partners and designed to help them accomplish their goals.
Backed by leading investors, Happy Money has helped nearly 205,000 members since inception – working with lending partners to fund over $3.7 billion in loans*. Founded in 2009, Happy Money has a passionate and purpose-driven employee base of approximately 400 people across the United States. For more information, please visit happymoney.com.
*As of 12/31/2021
About Happy Money
Our approach to Goal Realignment begins very early in the Member onboarding process. We believe that building relationships with our Members is of the utmost importance. Our Members are conditioned to engage with us in a friendly and professional manner. Goal Realignment reflects these attributes in their efforts to bring our past due members current on their payments.
About the Role
Your work schedule would be Tuesday-Friday from 9am - 6pm PT and Saturday from 6am - 3pm PT
Work on an assigned portfolio of delinquent loans ranging from 3 or more days past due through loan charge off
Conduct member outreach via phone, email, chat or text to engage and assist our members with resolutions to current delinquencies
Evaluate member’s current circumstances and finances in order to provide an appropriate option for our members to address their financial hardship
Strong negotiation skills to mitigate potential loss
About You
2+ Years of experience in Collections
Experience providing world-class customer service
Extremely comfortable with computers and G-suite
Ability to quickly learn new systems & processes
Strong negotiating, communication, typing, and written communication skills
Detail-oriented and a passion for accuracy
Strong ability to make lasting impressions and quickly build meaningful connections with people
Goal-oriented and experienced in high-performance teams
Comfortable spending a majority of your time engaging with a customer over the phone
Willingness to obtain collection licensing as required by each state
Ability to work effectively as part of a team and independently in a 100% remote environment
Bonus Points
Experience in FinTech and start-up environments
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