IT Application Support Technician

If you're passionate about technology and ready for a challenge, join our team of talented individuals and show your technical skills, creativity, and drive for impact.

You'll work with the best in the industry in a supportive, happy, and human-centric environment, making seamless technology. That’s why we were recognized as Best Workplace® in Europe (medium companies), Best Quality of Life Company® and the 2nd Best Great Place to Work® in Portugal by Great Place to Work®. See for yourself by checking our Glassdoor reviews.

What exciting projects will you have to make an impact and work on?

At Imaginary Cloud, our work improves and simplifies people's lives by creating easy and intuitive digital products. Our day-to-day tasks include development, problem-solving, management, and human interaction.

Together, we will drive innovation by creating innovative projects for some of the best companies around the world. You'll be able to grow as you engage with multidisciplinary teams, multiple industries, and projects, overcoming the many challenges that will test and build your skills.

Here's an overview of the technical skills you'll likely have to embark on our team:

• 2+ years of working experience in systems support and maintenance environment (L3)

• IT Support Technician course or similar

• Excellent analytical and problem-solving abilities

• Experience with troubleshooting application errors and performance issues

• Experience with ITIL or Prince2 - namely Incident, Problem, Change and Issue Management processes

• Ability to quickly adapt to core IT areas, including system operations, network basics, software tools, and programming languages used on web projects

• A good understanding of Object-Oriented Programming (OOP)

• Fluency in English, both spoken and written

• We seek team members who live in Portugal or are willing and legally qualified to live and work there

Get to know our tech stack:

• Javascript (React.js, Angular.js, Vue.js, Node.js)

• Ruby / Ruby on Rails

• Python / Django

• Git

• SQL (MySQL / PostgreSQL)

• Mobile development (iOS, Android, React Native)

• Linux / Mac OS - command line

• Automated provisioning tools (Docker / Ansible / Capistrano)

• NoSQL (Mongo, Redis, etc.)

• Photoshop / Figma

We want you to feel comfortable here. Get the best of your potential with our benefits:

• Salary according to your experience and performance

• Paid sick days

• Health and dental insurance

• Comfort budget

What you get:

• A remote-first company

• Flexible working hours

• Global projects with industry-leading clients

• A human-centric culture that values people and empowers them

• Informal environment

• Team events to share knowledge and celebrate collectively

• Mentoring and performance appraisals for solid growth potential

Does this sound exactly like what you’re looking for? Then apply now, and let's get the conversation started!