Customer Experience Content Developer

This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe.  When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.  

Being a Customer Experience Content Developer at iManage means…

You understand that Customer Experience is all about analyzing the customer lifecycle to create an experience of excellence.  You will work across multiple functions to learn the customer's experience from onboarding and implementation to adoption and value achievement.  You will identify how to provide the right customer personas with just the right content at their precise moment of need.

Our Head of Curriculum Development (Chris Mills) said it best: "You will have the opportunity to come in and create content that we've never done before.  Your impact will make a difference as to how our customers are successful with our products"

The best fit for the Customer Experience Content Developer role will be a person who…

• Has a demonstrated passion and aptitude for Enterprise SaaS Technology as well as a desire to learn and convey concepts to non-technical audiences

• Is adept at targeting key personas and supporting their business outcomes

• Has excellent written and digital content development skills (along with several representative samples of past work)

• Has a strong understanding of Customer Experience at a SaaS company and can produce tangible results

• Is self-managed, can be pointed in a general direction, and can be relied upon to deliver

• Has an eye for collecting data that tells a story about the customer’s experience

• Can produce omnichannel content that includes video, blogs, infographics and presentations

iM Responsible For…

• Developing digital, persona-based iManage customer experience content

• Measuring the impact of content on the customer’s experience

• Working with key stakeholders to refine and improve the customer’s experience

iM Qualified Because I Have…

• A Bachelor’s degree with a significant communications or business component, e.g., journalism, communications, training, instructional design, technical writing

• 5+ years of professional experience in digital content development, curriculum development, or eLearning development for a SaaS technology company

• Experience working in Customer Success

• A knowledge video production tools such as Final Cut Pro, Adobe Premier Pro, etc.

• Experience working across multiple local and international teams, spread across time zones and cultures.

About iManage

iManage is dedicated to Making Knowledge WorkTM.  Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.   

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes. Our work is not always easy, but it is ambitious and rewarding.  

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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