Customer Support Agent

**Please note: This position will be working the hours of 2pm – 10pm PST (Monday - Friday) to help best serve our global customers.  This is also a remote position.  We are a global team that leverages the latest technology to communicate with our colleagues across the globe.  When it is safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being a Customer Support Agent at iManage means... 

You are ready to jump into one of iManage’s newest and exciting teams to support the global end users of our product and help them achieve success.  Our Closing Folders team helps to automate the management of closing checklists, signature pages, and closing books in complex corporate legal transactions. As a part of a small team, you will learn everything there is to know about our product and customers.

This team is filled with easygoing and passionate individuals, so you’ll have the opportunity to learn new things at your own pace while taking pride in the work you put in.  We value innovation and out of the box thinking to solve complex business problems and identify opportunities for our technology to evolve – it is about curiosity, creativity, and a commitment to excellence in an everchanging environment. At iManage, you will make your mark on a collaborative team while growing your career and having fun along the way!

iM Responsible For…

• Responding to global customer inquiries over phone, email, and chat in a timely manner

• Supporting our product roadmap by reporting feedback from our customers to leadership

• Helping to create marketing collateral such as monthly newsletters, technical documentation and help center articles

• Working with our internal teams to test new features and report bugs in the product

• Helping with special projects to keep our team running such as: supporting day to day operations, maintaining external service agreements, and assisting in the onboarding activities for our new employees and customers

iM Qualified Because I have…

• A Bachelor’s degree in Communication or related field

• Previous customer service experience

• Excellent communication skills both written and verbal

• Passion for technology and knowledge of basic computer programs (Microsoft Office Suite)

• A can-do attitude and ability to handle multiple priorities in an organized manner

iM Getting To… 

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture

• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments

• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events

• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols

• Own my career path with our internal development framework. Ask us more about this! 

• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning

• Join an innovative, industry leading SaaS company that is growing 20% year on year

About iManage

iManage is dedicated to Making Knowledge Work™.  Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.   

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage.  

Learn more at: www.imanage.com   

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/  

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