QA Engineer

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.

• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).

• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Job Title:  QA Engineer

Location: Remote/Virtual

Reports To: Team Lead, QA

What Need Can You Fill?

We are seeking an exceptionally motivated and detail-oriented QA Engineer to join our forward-thinking team. This pivotal role requires a candidate who is adept at ensuring the quality and reliability of our software products and embodies a deep passion for driving success and efficiency in every initiative. The ideal candidate will have a proven track record of excelling beyond standard expectations, a keen desire to continually learn and adapt, and the drive to grow with the company long-term. Your mission will be to champion the pursuit of excellence in software quality, fostering an environment that thrives on innovation and exceptional service delivery.

What Will You Be Doing?

• Learn the Intradiem business and system architecture and be able to quickly contribute to the team.

• Analyze requirements and bugs and determine the best testing approach.

• Design test plans, test scenarios, test cases to be executed in API/service layer testing and end-to-end testing.

• Collaborate with QA peers and other groups (Development, Architecture, and Product). Conduct formal test reviews and incorporate feedback.

• Develop, execute, and maintain test scripts.

• Execute test cases, troubleshoot systems, and write detailed bug reports.

• Demonstrate tested features to Product Management.

• Coach and mentor junior testers towards efficient and effective test coverage, continuous improvement, and quality advocacy.

• Strive for QA and CI/CD best practices.

• Perform peer code review. Treat test code as production code.

• Research and provide suggestions for technologies and frameworks.

• Conduct all business in accordance with Intradiem policies and procedures.

• Perform all other duties as assigned.

What Will You Need To Succeed?

• Bachelor’s degree in computer science, related field, or equivalent work experience.

• 3+ years of hands-on QA experience.

• 2+ years of experience using automation tools.

• In-Depth understanding of QA methodologies.

• Strong interpersonal, writing, and communication skills.

• Expert at creating functional and end-to-end test cases in test management systems.

• Expert at troubleshooting and bug documentation.

• Experience with RESTful APIs, SQL, Java Message Service, and ELK.

• Experience with tools including JUnit, SmartBear ReadyAPI (or Postman), Cypress.io (or equivalent), QMetry, VersionOne, and Confluence.

• Experience with one or more object-oriented programming languages, such as Java/Groovy or Python. Experience with JavaScript language a plus.

• Experience with Cloud Computing such as AWS. Experience with On-Premises solutions and Hybrid solutions a plus.

• Experience with Containers and Kubernetes a plus.

• Experience with Jenkins and Continuous Integration.

• Experience with Git, Gerrit, Bitbucket, or other version control software.

Must be able to travel 3-4 times a year for onsite team meetings

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.