Accounts Receivable/Collections Specialist

InVision made its name helping design teams create the world’s best digital products. We broadened our impact as a thought leader guiding organizations toward design maturity. We explored new territory by bringing those two streams together and pioneering visual collaboration. Now we’re taking what we've learned and built, and expanding our reach to designers and non-designers alike. 

InVision is the visual collaboration platform powering the world’s best companies. The heart of InVision is Freehand, our online digital whiteboard. We built Freehand to transform the way people work together. Transformation is a bold term, but we stand by it. So do our users from Amazon, Anthem, and American Express. And that’s just the A’s. We are trusted by 100% of the Fortune 100 because we understand that collaboration is about more than just seeing each other - it’s about fueling each other. More than 7 million people across global enterprises and small teams come to us when they are looking to transform the way they work together. InVision’s platform, education, and community enable businesses to work across distances and disciplines to unlock the expertise of every team member and deliver powerful business results.

What sets Freehand apart is not a thousand specialized bells and whistles for power-users. What is special about Freehand is the way it puts people at ease, encourages their creativity, and elevates their individual voice so that every member of a team can contribute meaningfully. Freehand is designed to be intuitive, inclusive, versatile, and enterprise ready. It is refreshingly simple, but surprisingly robust. 

We’re on a mission to transform the way people work together by helping them collaborate better. On anything. From anywhere. 

We are shaping the future of work. 

Come join us.

InVision is a globally distributed, 100% remote organization. Our internal culture is made up of diverse, collaborative connections across more than 25 countries – forming a community where everyone belongs, thrives, and grows. 

Our team is in search of an Accounts Receivable/Collections Specialist to help us change the way digital products are designed.

About the Team:

We are a diverse team with a mix of industry, operational, and Big Four experience. Our team is made of entrepreneurial-minded professionals, driven in a fast-paced start-up environment, each working hard to build out a best in class Finance department. We partner with leaders across the business to build scalable solutions that support the growth of the organization, while ensuring the accuracy and reliability of all financial results. As the Accounts Receivable / Collections Specialist you will participate in the creation of a world class Revenue Operations team that consistently exceeds expectations in delivering outstanding customer service to all stakeholders, automating manual workflows, and building controls in a rapid-growth SaaS company.

 What you’ll do:

• Make collection calls and generate correspondence to Enterprise customer portfolio as assigned (Tier 2 ($10k - $30k) / Tier 3 ($1,500 - $10k) USD (Tier 2/3 range is approximately 500+ accounts estimated $4.0M in aggregate AR) 

• Must be comfortable with working on high volume of customers (5k per year) of all sizes ($1500 to $1m)

• Work directly with Revenue Operations team and Customers to research billing discrepancies and updates

• Provide supporting information to supplement account updates in YayPay collections software

• Assist with payment processing and cash application as needed

• Manage PO/Portal weekly reconciliation

• Monitor and maintain assigned support tickets/requests

• Help with month-end close process, reconciliations, and related reporting and disclosure requirements

• Support additional accounting ad-hoc duties as needed

What you’ll bring:

• High School graduate, 1-2 years of college experience preferred

• Minimum 1-2 years’ experience in accounting/bookkeeping, AR, or collections role

• Excellent written and verbal communication skills

• Superb attention to detail, problem solving and analytical skills

• Ability to work independently with organizational skills, time management and priorities

• Working knowledge of Microsoft Office/Excel, Google Suite, Zoom, Slack

• Ability to exhibit composure, patience and confidence when facing difficult situations

• Self-starter with a proven track record of multi-tasking abilities

• Excellent verbal and written communication skills

• Competent ability to work under pressure and meet deadlines

• Ability to work independently, handle escalations and work within a team

• Experience with systems is a plus (NetSuite, Zuora, Salesforce, YayPay)

About InVision:

InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.