Manager, UX Research (U.S. Only)

Knock is on a mission to make homeownership simple and certain. Whether you are a homeowner looking to buy a new home before selling your current home or a first-time buyer, Knock offers fully digital end-to-end solutions that bring certainty, convenience and cost-savings to the often stressful and complicated process of homeownership. The Knock Home Swap™ empowers a customer to buy their new dream home before selling their old one. Knock GO™ (Guaranteed Offer) provides homebuyers with the best features of a cash offer in a competitive home loan to win the home they want without paying more. 

Launched in 2015 by founding team members of Trulia.com, Knock has raised more than $600 million in debt and equity from top-tier investors, including RRE Ventures, Foundry Group, Redpoint, Greycroft, Corazon Capital, Correlation Ventures, Great Oaks Venture Capital and FJ Labs. The National Association of Realtors®, through its investment arm Second Century Ventures, is a strategic investor in Knock, giving its 1.5 million members the ability to market Knock's homeownership solutions to their clients. Knock currently operates in 72 markets nationwide and plans to be in over 100 markets by 2023.

Enjoying Life & Making an Impact

• Knock offers a 100% remote work culture 

• 100% employee covered medical, dental, & vision premiums for full time employees

• Unlimited PTO (2 week min. is highly encouraged) for full time employees 

• $1,000 annually for professional development

• At least 6 weeks paid parental leave for full time employees

• Life, AD&D and Disability insurance for full time employees

• 401K (noncontributory by Knock) for all employees

• $75 monthly allowance for health & wellness

• Up to $400 monthly for a co-working space for eligible employees

• $75 cell phone reimbursement for eligible employees 

• $50 monthly home internet allowance

• $2,500 referral bonus for eligible employees

 We would love you to bring:

• 5+ years of relevant experience, including managing other researchers

• Experience building, planning, and executing a successful full-cycle research program

• A passion for influencing and driving strategy

• Experience growing a successful research team, by coaching, growing ICs and managers, and addressing under-performance

• Natural propensity towards action, being hands-on, scrappy and strategic, and have experience operating autonomously in a fast-paced environment

• A relentless drive to get things done, you know what you have to do and will do what it takes to unblock any hurdles that get thrown your way

• Deep expertise with qualitative and quantitative research methods, and can easily know when to use which — depending on the problem you’re solving

• Experience knowing when to push for what you believe in and when to be flexible

• Courage to call out risks and eracross multiple teams

• Ability to consider factors beyond your immediate team to innovate, take appropriate risks, and balance short, medium, and long-term needs

• Interest in identifying gaps and solutions for future growth and scale within the org, including system, product, function, partnership, culture and/or organization opportunities

• A drive to identify ways to elevate and up-level Research with UX and product leadership

• The ability to strategize and communicate research findings across the organization to spread the importance of user research and the positive impact it brings to the product development process, as needed from early strategic direction through post-release validation in an agile development process

• Proven success in synthesizing data from various sources – interviews, surveys, and secondary research

• Excellent verbal, and written communication skills. You pride yourself on sharing and evangelizing research findings clearly and compellingly to diverse audiences, including executives.

• Excellent collaboration skills; able to professionally insert yourself into projects in a positive and additive manner and contribute to the financial success of the team

• Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous

• Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team

• We encourage you to apply even if you don’t have every listed requirement

As a Director of UX Research, you will be: 

Hands-on, action-oriented, and strategic. You are energized by the opportunity to solve ambiguous and complex user problems in the fintech and proptech space. This role will be responsible for upholding and establishing Knock’s research function; this includes influencing organizational strategy and priorities, defining and assuring best practices, collaborating with colleagues, and advising, overseeing and building a team of talented researchers. You will lead the way in some of the most strategic, complex problem research Knock has. You're a player and a coach, guiding and scaling the user research team while tackling high-impact user research projects yourself.

You’ll be the voice of the customer, a research thought leader, and continuously advocating for our users. You’ll work with stakeholders across functions and levels to drive highly actionable and meaningful research insights to inform product and feature directions. You'll work with team members to identify, prioritize and scope research needs from small to large.

You thrive on collaborating with others and have a deep passion for creating world-class products and experiences that genuinely meet the customer's needs. You have a drive for synthesizing and sharing results, and the ability to be flexible and pivot quickly. You bring your team members into your research process to grow their understanding of the user problems we’re trying to solve. You naturally build strong relationships with your product, data, design, and marketing counterparts to inform and shape discovery of new products and features. 

 We are proud to be a remote, distributed company with employees across 40 states and counting. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo.

 Knock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please no recruitment firm or agency inquiries, you will not receive a reply from us.

This position is in the continental United States.

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