Support Specialist

About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.

We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!

LastPass is looking for a Support Specialist:

Join our team as a Customer Support Representative, where you will utilize your expertise in products, services, and company policies to assist customers via phone, email, and chat. Your mission is to resolve both basic and complex inquiries, ensuring high levels of efficiency and customer satisfaction.

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

Become part of a highly skilled, motivated, and proactive team of LastPass support representatives dedicated to assisting both enterprise and individual users with complex issues. Collaborate with leaders who focus on developing and motivating their teams to consistently achieve LastPass goals.

 What are some of the exciting challenges you will be working on?

• Support our enterprise and individual customers through various communication channels, including phone, chat, and email.

• Stay updated on new technologies, security, identity management, and zero-knowledge architecture.

• Assist in configuring accounts with multiple users and federation options.

• Provide exceptional support to customers with questions, complaints, and technical or billing-related issues.

• Maintain composure while multitasking in a fast-paced environment.

• Clearly explain technical information to customers.

• Document interactions accurately and maintain quality in all communications.

What does it take to work at LastPass?

• Experience in customer support, technical support, or IT support environments.

• Familiarity with various software and hardware.

• Strong attention to detail and quality consciousness.

• Proficient in operating systems and web browsers.

• Excellent people skills and phone etiquette.

• Ability to assess customer needs and work effectively under pressure.

• Flexibility in scheduling and a great attitude, with openness to feedback.

• English proficiency. 

It's great, but not required:

• Experience with Microsoft Azure, Okta, Federation, or Google Workspace is a plus.

• Familiarity with Salesforce or similar CRM platforms.

Why LastPass?

• Market-leading password manager

• High-growth, collaborative environment with inclusive teams

• Remote first culture

• Competitive compensation 

• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days

• Generous Parental leave

• Comprehensive health coverage, dependents included

• Home office setup support

• LastPass families free account up to 5 members

• Continuous learning and development opportunities

Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!

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