About Lilo Social

Lilo Social is a full-funnel eCommerce growth agency specializing in acquisition and retention for direct-to-consumer brands. With a team of over 75 professionals, we deliver best-in-class paid media, email marketing, and creative services to help brands scale profitably. We work across the entire customer lifecycle: from content creation and paid advertising to conversion rate optimization and retention marketing.

Our partnership-first approach has earned us a 90% client retention rate and recognition as an Inc. 5000 honoree for three consecutive years (2023, 2024, 2025). We are proud to be a Klaviyo Master Elite Agency, a distinction held by only 0.2% of Klaviyo’s 6,500+ partners. To date, we have driven billions of dollars in attributed revenue for our partners.

What Success Looks Like

Consistent on-time delivery of client deliverables and campaign launches
Streamlined workflows that eliminate bottlenecks and improve team velocity
High client satisfaction scores through proactive communication and organized project management
Well-documented processes that scale efficiently as the team and client base grow

Responsibilities

Manage project timelines and deliverables across multiple client accounts simultaneously
Coordinate between creative, media buying, retention, and account teams to allocate resources effectively
Organize weekly client meeting agendas, take detailed notes, and create actionable task lists from meeting outcomes
Create and assign Asana tasks for internal teams based on client requests and monthly retainer deliverables
Track creative production pipelines and monitor asset status from brief through completion
Build and maintain SOPs for internal processes, organized in Notion
Set up and manage client project management tools including Google Drive, Asana, Slack, and creative proofing platforms
Lead internal team standups and coordinate cross-functional project kickoffs
Handle client onboarding processes and schedule kick-off calls with appropriate stakeholders
Identify workflow bottlenecks and proactively implement process improvements
Maintain comprehensive documentation of scope of work for each client account
Keep all project stakeholders aligned and informed to ensure client retention and satisfaction

Requirements

4+ years of project management experience in a digital marketing or agency environment
Highly organized with exceptional attention to detail and follow-through
Familiarity with eCommerce platforms and digital advertising (Facebook Ads, Google Ads, email marketing)
Strong written and verbal communication skills with clients and internal teams
Proven ability to manage multiple projects and competing priorities in a fast-paced environment
Expert proficiency with Google Drive (Docs, Sheets, Slides)
Experience with project management and collaboration tools (Asana, Notion, Slack)
Ability to work independently while fostering collaborative team relationships

Nice to Have

Experience working in a digital advertising or eCommerce agency
Familiarity with creative production workflows and asset management
Experience with Figma, Frame.io, or other creative collaboration tools
Background in managing subscription-based or retainer client relationships
Process documentation and SOP development experience

Compensation and Benefits

401(k) Retirement Plan: Fully customizable 401(k) with up to 4% company match
Comprehensive Health Coverage: Fully-covered medical, dental, and vision insurance
Generous Time Off: Competitive PTO policy and paid holidays to maintain work-life balance
Wellness Benefits: Complimentary Headspace subscription and fitness stipend
Fully Remote: Work from anywhere with flexible hours and a distributed team culture
Technology Supplied: Equipped with the latest laptop and necessary tools for success
Professional Development: Opportunities for growth, training, and expanded responsibilities
Compensation: Competitive salary commensurate with experience

Project Manager