BizOps and Strategy Specialist

Who is Litmus?

Litmus’s email creation, testing, and analytics platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 10+ years, we’ve built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers – all 250,000 of them, representing the world’s top brands in tech, banking & finance, retail, media, and more.

And with our newest acquisition of Kickdynamic, an AI-driven content automation solution, we are now leaders in email marketing personalization.

How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a “culture fit,” with our 5 core values in mind:

1. Take it to Heart

2. Practice Considerate Communication

3. Act Humbly and Confidently

4. Collaborate with Bias to Action

5. Be Beyond Litmus

What would I do at Litmus?

As a BizOps and Strategy Specialist, you’ll have a unique opportunity to help us understand and quantify our impact to customers through meaningful and actionable product insights that drive product strategy and innovation. This role will provide opportunities to channel your passions for using data to help drive some of our company’s most important metrics such as user growth, revenue, and churn.

On any given day you might

• Collaborate with cross-functional stakeholders, acting as a data-fluent consultant to define and measure success

• Perform analyses to inform business recommendations for marketing, product, sales, customer success, finance, and more

• Routinely audit and provide data governance around key metrics, executive dashboards, reporting content, etc. to ensure data quality is consistent

• Diagnose and troubleshoot data discrepancies and errors

What is Litmus looking for in a candidate?

• Demonstrated success as a Data or Product Analyst, or in a similar analytical role

• Proficient-to-advanced Excel acumen; bonus if you have familiarity with SQL or BI/Data Visualization tools

• A trusted partner; when a colleague comes to you with a data need, you help them narrow in on their needs, present alternatives for them to consider, and give them something actionable

• An effective communicator; you seamlessly tailor your messaging to technical and non-technical audiences

• A lifelong learner; you're eager to try new approaches, grow your skills, and share with others

• Nice to have, but not required:

  • Experience defining and tracking traditional SaaS metrics such as NRR, CAC, LTV, etc.

  • A/B testing and analysis

Why should I choose Litmus?

• We offer everything you’d expect from a profitable company that’s been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match

• You’ll receive 28 days of paid vacation—on top of team retreats and public holidays

• A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work #bebeyondlitmus

• Remote-first culture. No matter where you are, you’ll feel connected to the team

• We take family seriously and offer flexible schedules and generous parental leave programs

• We give you great tools and tech to do your best work: Hardware, software, and home- and office setups

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person’s attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply.

Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.