Growth Manager, BizOps and Strategy

Who is Litmus?

Litmus’s email creation, testing, and analytics platform empowers marketers, designers, and agencies to confidently deliver quality, brand-aligned communications that delight and engage consumers. Over the last 10+ years, we’ve built a reputation as thought leaders and one of the most trusted solutions in the industry, and it shines through our customers – all 250,000 of them, representing the world’s top brands in tech, banking & finance, retail, media, and more.

And with our newest acquisition of Kickdynamic, an AI-driven content automation solution, we are now leaders in email marketing personalization.

How do we do this? It all starts with our people and a core belief that the talent we seek should be a culture add rather than a “culture fit,” with our 5 core values in mind:

1. Take it to Heart

2. Practice Considerate Communication

3. Act Humbly and Confidently

4. Collaborate with Bias to Action

5. Be Beyond Litmus

What would I do at Litmus?

As a Growth Manager, BizOps and Strategy, you’ll have a unique opportunity to help us understand and quantify our impact to customers through meaningful and actionable product insights that drive product strategy and innovation. You’ll play a key role in helping Litmus understand critical business issues around activation, engagement, and retention through various (e.g. growth modeling, cohort or behavior analysis, clustering, regression) methodologies.

This is a highly visible, collaboration-focused role with a large emphasis on co-creating a data-informed strategy that is measured and validated throughout the development lifecycle.

On any given day you might

• Scope, evaluate, and execute new growth opportunities to accelerate our subscription business by leveraging key insights gained through research and data enquiry

• Represent the voice of the business goals and growth levers among cross-functional partners by highlighting product performance, retention drivers, user behaviors, and synthesize findings across multiple channels of data and customer feedback

• Effectively communicate findings, results, and recommendations to executives, product teams, and the company, tailoring the message the fit the needs of the audience you’re presenting to 

• Support efforts to roll out new practices or programs to help us strengthen our data practice e.g. governance, experimentation, KPI definition

• Partner with Product and Marketing colleagues to develop Litmus’s product roadmap, feature functionality, and new innovations experiments to evolve our growth strategy

What is Litmus looking for in a candidate?

• Demonstrated success in relevant roles such as product analytics, growth, strategy, or insights; previous SaaS, consulting, or PE/VC experience a plus

• “Sleeves rolled up” mentality; you’re able to translate broad questions into structured data enquiries and initiate an action plan with limited direction

• Must love data; you bring advanced proficiency in excel and experience with modeling tools and approaches

• Ability to explain complex research to stakeholders at all levels of the organization, and translate conclusions into straightforward and actionable business terms

• Familiarity with modern business applications (Salesforce, Pardot, Zuora, Periscope Data)

Why should I choose Litmus?

• We offer everything you’d expect from a profitable company that’s been going strong for 10+ years, including a great salary and stock options, comprehensive health care benefits, and a generous retirement plan match

• You’ll receive 28 days of paid vacation—on top of team retreats and public holidays

• A platform for good: Affinity Groups, a culture of Diversity, Equity & Inclusion, and volunteer days—creating belonging for all is in our DNA both inside and outside of work #bebeyondlitmus

• Remote-first culture. No matter where you are, you’ll feel connected to the team

• We take family seriously and offer flexible schedules and generous parental leave programs

• We give you great tools and tech to do your best work: Hardware, software, and home- and office setups

Not sure if you meet all the requirements? Please apply! We know there is no job description that can measure a person’s attitude, aptitude, or amplitude (the ability to turn it up a notch) and highly encourage you to apply.

Our approach is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Litmus. We believe wholeheartedly the more inclusive we are, the better our work will be.