Social Media Manager

About the Company

ManyChat is a global chatbot marketing automation platform, backed by leading investors and recently named one as one of "America's Best Start-Up Employers 200" by Forbes. We are helping more than 1 million businesses across 190 countries engage and support billions of their customers in real-time and at scale. Our goal is to disrupt the $45B email marketing industry by bringing the convenience of messenger products from our personal lives into business-to-customer communication. 

About the Role

We’re looking for a talented Social Media Manager to join the fast-growing Content Team at ManyChat. As a Social Media Manager, you will be responsible for managing our social channels as well as content creation and engagement with users to share the ManyChat story, educate customers, and drive referral traffic. The ideal candidate is someone who loves all things social media. Having a deep understanding of the social media landscape, trends and platforms is required for this role in order to conceptualize, plan and execute content with a social media lens. 

 Role and Responsibilities

• Manage and implement tactics to grow our social media channels

• Plan and manage the social media calendar

• Create and publish original content onto our social channels: Instagram, Facebook, YouTube, LinkedIn & Twitter

• Support Paid Media and create ad copy

• Respond to comments and engage with partners/influencer accounts 

• Execute and update social media content plans in collaboration with teammates. This will involve the development of both planned and ad-hoc content, publishing, and facilitation of promotional activities on social media

• Grow our audience by developing a social presence that stands out among the noise

• Build a core, engaged audience by producing Lives, takeovers, and Reels

• Analyze data, write concise metrics recaps and report on the results to the marketing team and management

• Understand the different platforms and uses of social media, beyond just publishing content

• Stay abreast of industry trends, best practices, and the evolving analytics landscape

• Monitor and report performance of published social content and social interactions

• Be an active partner in customer journey roadmap conversations proactively pitching social ideas

• Become familiar with ManyChat’s voice, tone, and story to create social content that aligns with our brand and message 

 Required Skills and Experience

• 5+ years of social media experience & demonstrated success leading social media campaigns that have driven rapid growth for consumer tech brands

• Experience with tools such as Sprout Social, Canva, Figma

• Understands social media best practices and how to implement them with attention to brand guidelines

• Strong quantitative, analytical, and problem-solving skills; should feel comfortable with data analysis and be able to use data to make decisions and tell a story

• Experience with design and basic video editing

• Experience conducting consumer insights research and delivering social report

• Familiarity with digital ads & ad copy 

• You have a constant awareness of changing social trends

• Creative thinker with the ability to create engaging content that educates users while adhering to brand guidelines, tone, and style

• Self-starter with excellent organizational skills, attention to detail, and the ability to drive projects from start to finish

• Deep understanding of social media marketing and customer journey

• Ability to understand the desired outcome of a project when collaborating with teams

• Strong interpersonal skills--a team player with a positive, collaborative spirit, as well as a good problem solver and an innovative thinker

• Bachelor’s Degree 

 Benefits 

• Competitive salary and stock option plan

• Medical, dental, and vision insurance – core plan premiums are 100% paid for employees

• Health Care Flexible Spending Account (FSA)

• Pre-tax and Roth 401(k) options 

• Flexible work schedule with flexible time off and paid holidays

• Annual Wellness Reimbursement

• Team building events and more

 ManyChat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.