Job Description

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.

As a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues.

Job Responsibilities

Community Management & Moderation

Manage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict)
Build an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements
Evaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned

User Research & Insight Reporting

Establish a representative user research pool for surveys, interviews, focus groups, and beta testing
Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing
Close the feedback loop by communicating product updates and outcomes back to the community

Cross-Functional Support & Risk Mitigation

Support product and campaign launches via proactive community messaging, user education, and reaction monitoring
Monitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways

Job Requirements

You will thrive if you have…

Must-haves

Experience: 2+ years in community management, trust & safety, community operations, or user research — specifically managing platforms like Reddit or Discord
Communication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries
Analytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights
Operations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases

Nice-to-haves

Prior experience in adult entertainment, creator economy, social platforms, gaming, or high-risk consumer industries
Experience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools
Familiarity with social listening, analytics, CRM, or feedback management tools
Multilingual skills or experience managing global, localized communities
Fluency in Russian

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

Full remote work
Competitive compensation with a service contract
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more — tailor it to what benefits you most
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage
Career growth in a fast-scaling project with opportunities to influence technical decisions
A culture of recognition: our peer reward program celebrates contributions from across the team

Recruitment Process

HR Interview
Interview with the hiring team
Test Task
Offer

User Community Manager