Connectivity Support Specialist

Transform the communications world! 

We’re proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). 

• What’s my job title? Connectivity Support Specialist - AMER

• Where in the world? You can work remotely from Colombia.

• Working hours? For this role, you will operate within Americas timezones. 

• What language(s) are required?  Fluency in English. 

The role

Our colleagues in Support love puzzles and have a sense of urgency; whether that entails SMS and Voice troubleshooting and digging into the SMPP protocol documentation, and making sure customers keep sending traffic to us, whilst navigating around an ever-changing global telco landscape. 

You will have an understanding of the ins and outs of the cases you handle, while you’re also getting stuff done with internal stakeholders.  You are always aware and up to date on the latest changes or restrictions for SMS and Voice, and are able to connect these changes to issues raised by our customers.

What you'll do

• You will support our Connectivity customers for SMS and Voice

• You will work with our external partners and other internal sales and operations teams to ensure resolution of escalated issues.

• You enjoy finding the cause of any problem our customers are facing and helping quickly resolve or providing a solution

What you'll bring

• You have a minimum of 3+ years of SMS, Voice or Networking support experience, ideally within the telecommunications or SaaS industry

• Experience supporting HTTP & SMPP

• Understanding of SIP/RTP and VoIP

• Proven experience in troubleshooting SMS and Voice connectivity issues.

• You have great communication skills and can relay more complex technical concepts concisely.

• Full professional proficiency in English (speaking an additional language fluently is a plus)

• You are available to work full time.

• You are available for a maximum of 2 weekend days per 4 weeks

#LI-JK1 #LI-Remote

What you'll gain

• Remote-friendly environment

• Generous stock options for all Birds 

• Opportunity to work abroad according to our internal policies

• Flexible working arrangements 

• Home office set-up budget 

• State-of-the-art work gear

• Contribution towards your utility costs 

• The occasional company-wide and team events

• Learn from hundreds of the best minds in the business

• Collaborate with diverse colleagues from over 55 countries (and counting)

LIFTOFF! 🚀

Life at MessageBird

We call ourselves Birds! We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. We’re smart, fast, and hungry. Our potential for growth is limitless.

Ready to fly?

Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

Wherever and however you do your best work - we've got you covered!

Headquartered in Amsterdam and with global offices in Singapore, London and Maryland, we’re proud to be a remote-friendly company nested in flexibility. Employees can choose to work from one of our global offices, fully remotely in your country of employment, or a mix of the two. Our unique and united culture is rooted in our team: a diverse flock of over 850 Birds who represent 55 nationalities and counting. 

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.