Customer Service Specialist (Print&Design Knowledge + German Speaking)

Hello, we’re Mixam - the smart way to print.

We are the leading e-commerce platform for printed products such as comics, books and booklets. We have a presence in North America, the United Kingdom and Australia and are now expanding into other countries such as Germany. Using cutting edge technologies to make the printing process easy for our customers, we have enabled tens of thousands of creatives, authors, business owners and families to make their ideas tangible. 

To support our constantly growing team we are looking for motivated and talented people like you to join our journey.

We are a fast growing, tech driven, bootstrapped, customer-focussed scale-up with global ambitions. 

Join us on the exciting mission of changing the way people print.

Job Description

We are looking for a German-speaking Customer Service Print Specialist to join our growing team!

Acting as a link between customers and our production teams, this role will oversee print orders from start to finish resolving concerns that may appear in the ordering process. This includes assisting customers with a wide variety of inquiries to help reach their print goals by phone, email and live chat.

Fostering good relationships with customers through proactive outreach and engagement, you will use your experience to advise on products and methods to achieve the best print result.

To be considered for the role you will need a keen interest in print, particularly on bound multi-page items such as Books, Magazines and Comics. We are also looking for enthusiastic individuals that want to give a reliable, engaging and excellent support experience to our customers.

Training for the job will be either remote or in-person in our Watford (UK) office. During the ramp up phase of our German operation you will likely be involved in other projects as well, such as translation/localisation of the site from English to German.

Benefits

We believe in our team, and offer a great team-based environment where every member's time is valued. With our competitive pay and a management team that always listens, we are known for our collaborative work environment.