
Technical Support Engineer
Work with a YCombinator company that supports over 1M developers across our mobile and web push platforms and over 7,500 new developers sign up each week. You will be able to interface with customers that include Volkswagen, Verizon, Burger King, 7 Eleven, Zynga, Virgin Mobile, KFC, and many more. You will be able to help provide best-in-class customer messaging with a SaaS provider for large-scale websites and mobile apps. In collaboration with UK Elements Global Services will help to grow a business exponentially.
We have a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make us a uniquely great place to work.
Providing a delightful support experience for every customer (either large or small) is a key part of our ongoing success.
We believe support is more than simply answering questions -- it's also a way to better understand the needs of clients and to find ways to make services easier to use. The technical nature of the questions received and the opportunities to improve the product dashboard and SDKs make this a role that will give you the opportunity to learn and apply new technologies each day.
In a typical month, the Technical Support Engineer might:
Answer technical support questions via email messaging tools and chat
Help customers set up the mobile SDKs including for Android, iOS, React Native, Ionic, Cordova, Flutter, Xamarin, Unity
Work with customers to troubleshoot and debug general and technical issues
Test endpoints of the REST API
Evaluate crash logs and stack traces to help solve customer issues
Collaborate with SDK stakeholders to patch bugs and ship updates
Respond to Wordpress and Github issues
Maintain knowledge base and create and maintain technical documentation and video tutorials for new products and features
Build and maintain example code and projects
Help with demos and customer onboarding
Be the voice of our customers, and work closely with product and engineering teams to share customer feedback and make recommendations to improve the product
Help to drive positive reviews on G2 and other review platforms
Train customers on product enablement to improve overall customer retention
Offer world-class support to both experienced developers and beginners
What you'll bring:
Have experience or demonstrable interest in technology and programming​
Mobile experience or interest with SDKs is a plus (Android, iOS, Android studio, Xcode, Unity)
Other skills: JavaScript, C#
Enjoy working with customers via video calls, e-mail, and chat
Get excited about the opportunity to join a small but fast-growing startup company
Have patience and integrity working with customers from all over the world (~75% of our customers are international)
Strong interpersonal and customer support skills
Strong written and verbal communication skills
Being Fluent in another language is a bonus
Those with experience from technical bootcamps are welcome to apply
Qualities we look for:
Friendliness and empathy
Modesty
Ability to collaborate well on a team
Can deliver solutions independently
Love of learning
Benefits and perks:
Flexible work hours
20 days paid vacation + 8 holidays
Yummy Foods: Lunch and snacks provided when in the office
Choice of workstation!
Sweet Swag: You'll need another closet for all the gear & jackets!
Equity - as the company grows in value, you benefit
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
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