Design Operations Manager

✨ One platform, a whole world of opportunity 

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere. 

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

🌏 Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

🌈 Established a diverse leadership team and an employee base that’s 60% female

🏆 Achieved one of the highest employee engagement scores in its class

🦄 Raised $150 million in Series C funding at a valuation of over $1 billion!

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply! 

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire (you?!) this role does require that you are based within +3 / -3 UTC 

👩‍💻 The Role 

The DesignOps team at Oyster HR is responsible for a mix of managing the product design team’s business operations, ensuring design excellence, and helping shape and drive the product design team’s culture, craft, and priorities. This area is new at Oyster HR, so this person will the first hire for the Design Ops team. They will help to build the foundations and evangelize the DesignOps function.

As the Design Operations Manager at Oyster HR, you will partner with cross-functional members in our Product and Engineering departments, as well as leads across the company. Your goal will be to enable the design team so they can focus on designing and shipping great products while ensuring design has a high-quality bar. The successful candidate must possess a strong understanding of digital product design or UX Design, and the different crafts that are part of the product design family.

What you'll do…

• Collaborate with and support the Product Design team in delivering high-quality designs; act as a bridge between the Product Design, Engineering, Product Management teams, connecting all groups and making sure inter-dependencies are well understood and planned for effectively

• Point out connections and potential conflicts between different products, features and platforms and reconciles these

• Identify team’s needs with regards to process, tools, documentation, asset management, etc.

• Provide stakeholders with visibility and updates on current projects, resource utilization, team performance, and product health across teams

• Implement and change to drive efficiency within the Design team

• Lead or collaborate with design leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes

• Bring all the critical pieces together – strategy, business goals, design, execution, technology, and customer needs

• Establish project timelines and tasks and manage large projects through all phases of implementation

• Define and create a process to receive design requests and prioritize them

• Own the product lifecycle from a design perspective by being involved from discovery to delivery.

• Interface with internal business partners throughout various departments

What we're looking for

• Experience working in design operations, design agencies, or design program management

• Having experience as a Product Designer or UX designer yourself is key to being able to perform well at this position

• Deep experience working with creative/design teams, understanding how to integrate processes with creative minds

• Experience managing the operations for a mid to large size design team

• Basic understanding of qualitative and quantitative research best practices

• Experience creating and maintaining a design documentation

• Thorough understanding of the creative development processes

• Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently

You'll also need...

• You are fluent in both written and spoken English.

• A reliable home internet connection (or be able to get one).

Nice to have:

• Experience working with or managing design systems

• Experience with the following software or similars: Figma, Asana, Linear and Notion

If you think you are qualified for this role but don’t necessarily tick every box, please apply. The "perfect candidate" doesn’t exist. We will offer you the opportunity to grow and develop your career further.

🦪 How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌  We build trust. 🤝 We thrive together. 🌍

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. 

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

💌  How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.

• Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).

• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.

• Wellbeing allowance:  Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!

• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).

• WFH stipend: We give you a laptop and $1500 for equipment so you can have your remote office up and running in no time. Check out Equipment at Oyster for more details.  

✨ The best jobs should be available to everyone 

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. Please email jobs@oysterhr.com with the subject line: Interview Accommodations if you require any reasonable accommodations throughout the recruiting process.