Enterprise Sales Engineer

About Pachyderm

Pachyderm is the leader in data versioning and pipelines for MLOps. We’re building the data foundation that allows data science teams to automate and scale their machine learning lifecycle while guaranteeing reproducibility. With over $40 million in three rounds of funding from leading investors like Benchmark, Microsoft M12, and Y Combinator, Pachyderm is committed to building industrial strength capabilities for Data Centric AI. Pachyderm offers a commercial Enterprise Edition and an open source Community Edition. Pachyderm helps customers get their ML and AI projects to market faster, lower data processing and storage costs, and supports strict data governance requirements.

Pachyderm is growing fast and still small, so joining means you are getting in right at the ground floor and that you will have an enormous impact on the success and direction of the company and product. Pachyderm has always and will always embrace a “Remote-first” approach to growing our team. This allows us to hire a diverse group of individuals across the country (and world!) while giving our team members the flexibility to work from anywhere. Being a member of The Pach means joining a supportive team that cares about you, values kindness and works hard to create an open and transparent workplace.

As an Enterprise Sales Engineer at Pachyderm, you will be dedicated to partnering with our customers and prospects to help solve some of their most difficult problems. This can be anything from debugging network issues, to architecting complex machine learning pipelines, to troubleshooting Kubernetes and Docker. In this role, you will own the responsibility for delivering the technical win at customer accounts. You will lead the technical pre-sales relationship, propose technical architectures, demonstrate the platform, anticipate concerns, and offer creative solutions. Your goal is to build customer trust in Pachyderm, which will result in customer success in the post-sale.

This is mostly a pre-sales role focused on maximizing value for our enterprise deployments, but will also include working with Customer Engineering, engaging with prominent OSS users, and being part of our broader Customer Org. You will help manage our customers through deployment, training, implementation of best practices, and ongoing troubleshooting. These projects can range from small projects at AI technology startups to fortune 100 enterprise implementations.

Additionally, this role is both HIGHLY technical and a skilled relationship builder. You should be comfortable at showing an engaging communications experience to a CEO or sketching out a containerized infrastructure in Kubernetes and Docker. You will be part of the customer engineering team and thus an integral technical resource for sales. We are looking for someone who understands the value of the product, can answer technical questions, qualify the technical aptitude of potential sales opportunities, and be a trusted advisor.

This role is part of a small, elite, Customer Engineering team devoted to solving challenging infrastructure and data platform issues for both our open source users and enterprise customers. We are engineers who love working with our highly technical customers and solving MLOps issues that they encounter in their businesses.

While you'll have direct access and support from our engineering team, you will also have ample opportunity to commit to the core Pachyderm codebase yourself. As an open source project, detailed GitHub issues are great, but PRs are pure gold! Even further, although your primary focus will of course be driving the technical pre-sales process, you’ll also have direct exposure to users and enterprise customers via our open source support channels. At Pachyderm, OSS user and customer feedback is a major driver of our product roadmap and we believe that everyone within the company should experience that first-hand.

Pachyderm is just a small team right now, so you'd be getting in right at the ground floor and have an enormous impact on the success and direction of the company and product. However, this also means that you will, with Customer Engineering, help align on goals and KPI’s and contribute to customer success. 

Finally, please do feel free to check out the product on GitHub as it’s open source!

Qualifications

• 5 plus years technical pre-sales experience selling complex, highly technical products

• Linux command line proficiency

• Experience with Kubernetes or experience selling Kubernetes in a Containerized Infrastructure

• Experience selling B2B Enterprise Software

• Hands-on, high-energy, passionate, and creative problem solver with know how to get things done and ability to lead others to success

• Excellent communicator and presenter, able to gain audience confidence

• Ability to build a deep understanding of a customer’s infrastructure and Data Science needs and guide them to a technical solution

• Scripting experience in either Golang or Python

• Familiarity with cloud platforms (AWS, GCP, Azure) and cloud application architecture

• Previous experience with CL, cloud deployments, Authentication, and Security is a plus

Benefits

• Significant equity, 401k and full benefits (100% medical, dental and vision for employees, 50% for all dependents).

• Flexible PTO - work/life balance is important and we want you to take time off to rejuvenate!

• Remote friendly- we were remote before remote was cool and we intend to continue to invest in a remote first culture.

• Tons of fun swag and surprise packages sent to your doorstep. 

• Tech and office stipends - what you buy is yours to keep.

• Education and donation stipends - we want to support your career growth and the community.

• Supportive parental leave (see also: work/life balance).

• Encouraged fun - game days, fun activities, zoom hangouts and more (and - when responsible - visits to our home base for team on-sites)

We can’t wait to meet you and hope you’ll join our PACH!