Manager, Account Management

If you have passion for building, developing and growing account management teams, while strategizing to drive growth and world class service for existing clients, then our Manager, Account Management could be a perfect fit for you!

At Pantheon, our account management teams are the backbone of our client’s success and represent significant opportunities for our ongoing growth. We are looking for a dedicated, hyper-organized, collaborative, and personable account management leader to expertly guide our Account Management team in our Mid-Market segment. As a leader in this role, you will continue to build on our existing foundation to directly impact the growth and retention of Pantheon clients. The role will require hands-on coaching and support on an as-needed basis, as well as, the ability to provide long-term strategic insights for our customers. You will collaborate with our Client Success & Sales Engineering teams as a resource to maximize the best possible outcomes for our clients and Pantheon.

Pantheon’s core company values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

About Pantheon

Pantheon is the only WebOps platform built from the ground up for agility. We help our customers win, where the digital experience starts and matters most - their websites. We empower teams of developers, marketers, and IT professionals to focus on delivering business results while Pantheon handles uptime, performance, scalability, and security. We are the fastest growing Drupal and WordPress platform in the world, powering over 300,000 sites and serving billions of pages every month.  Happy customers include some of the most recognized names in high tech, higher education, and NGOs, such as Patch, Apigee, UC Berkeley, Harvard University, Google, Docusign, docker and the United Nations.

With 35% of the web running open-source and significant investments in a $200 billion total addressable market, we are growing aggressively into a huge market opportunity and looking to expand our sales organization.

Cool stuff you'll do

• Lead a passionate and highly motivated team of Mid-Market Account Manager to achieve Pantheon’s growth and retention goals within the segment

• Own Mid-Market account management strategy and lead the team driving best in class upsell, expansion, and retention rates across our enterprise customers.

• Create a strategy to manage a diverse client base

• Manage client relationships and build trust

• Create benchmarks for measuring customer satisfaction

• Understand escalation needs and create resolution action plans

• Foster a continuous improvement based culture focused on a 100% renewal rate

• Work closely with sales and product leaders to understand future Pantheon product extensions

• Build infrastructure for Account Management team growth

What you bring to the table

• 3-5+ years experience in leadership managing a team of Account Managers, Account Executives or a mix of both, along with 3 - 5 years experience in an Account Management individual contributor role

• Background in managing a quota carrying team within the SAAS/Tech segment

• Experience in a team leadership position driving the strategic success of an account management function.

• Strong subject matter expert in Account Management Capability Development - driving strategic thinking; creating simplicity from complexity.

• Excellent leadership, relationship management, and interpersonal skills to engage with internal and external stakeholders.

• Ability to lead, coach, and help deliver in-depth sales presentations, including product demonstrations that highlight key benefits, ROI, and the value of our solutions and services.

• Strong technical background and sales/customer orientation.

• Previous experience using CRM, preferably Salesforce.

• BS/BA or equivalent

Bonus points for

• Practical knowledge of Drupal and Wordpress

• Familiarity with open source solutions and web infrastructure

• Strong knowledge of SaaS, IaaS and/or PaaS solutions in the market

• Previous experience selling to complex, large-scale institutions

What we offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan

• Flexible time off and sick days

• Full medical coverage (medical, dental, vision)

• Top-of-line equipment

• Fun at WordPress and Drupal community events

• Extra benefits like a stipend for reading books and your workouts 

• Events and activities both team-based and company wide that inspire, educate and cultivate 

Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.  Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security

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