Product Manager, Business Solutions (part-time)

The company

Rarely Decaf is a strategic technology partner that helps businesses craft purpose-built software without the time, cost, and headaches of traditional software implementations.

We’re not a software implementation agency that builds on rigid, outdated systems that require multi-year contracts, nor are we a traditional dev shop where custom software projects start with a six-figure price tag.

Instead, leveraging our experiences as business operators and our passion for modern development frameworks, we design, build, and iterate bespoke enterprise applications on timelines measured in weeks, not months—empowering our partners to drive their next chapter of growth.

You can read a case study of our work here.

Our small, yet ambitious global team is remote-first, asynchronous by default, and firmly believes in the power of great communication.

The role

As we expand our client base and project demands grow, we are excited to welcome our first dedicated Product Manager, Business Solutions to our team.

In this foundational role, you will assume key responsibilities from our founder, allowing them to focus on strategic growth initiatives and operate more in a consulting capacity. You will lead the day-to-day transformation of our clients' businesses through technology, becoming the cornerstone of our product management efforts.

This position will begin as a part-time role, focusing on 1 of our current clients, with the potential to transition into a full-time position managing 2-3 client projects as we grow together.

You will become Rarely Decaf's internal expert on our clients' businesses, operations, systems, and needs. Your deep understanding will drive our design and development teams to create and improve software solutions that not only meet current requirements but also anticipate future needs, enhance team efficiency, and empower our partners to innovate within their industries.

This role is ideal for someone who thrives at the intersection of business and technology. You'll excel if you're passionate about diving deep into diverse business operations, identifying opportunities for improvement, and leading teams to bring innovative solutions to life. Your work will directly transform how businesses and their teams operate.

If you're excited about taking ownership in a pioneering position, managing projects from conception to implementation, and seeing your ideas materialize into powerful tools that reshape how people work, this position offers the perfect platform for your skills and ambitions.

Your key responsibilities include…

Client engagement

• Deeply understand client operations: Engage with clients via video calls, Slack messages, Loom videos, and other communication tools. Ask probing questions to gain a comprehensive understanding of their business processes and pain points.

• Act as a trusted advisor: Build strong relationships with clients, becoming the go-to expert on their business within our team. Advocate for client needs and ensure their perspectives are considered in all decisions.

• Triage and clarify client requests: Receive, prioritize, and interpret client requests. Create actionable tasks and tickets in our project management system. Seek clarification when necessary to ensure full comprehension of requirements.

• Guide clients through discovery: Assist clients in articulating their needs and refining their processes. Facilitate workshops or brainstorming sessions to uncover hidden challenges and opportunities.

Business Process Analysis and Documentation

• Develop and document workflows: Create detailed process maps, workflows, and data flow diagrams to accurately represent client operations. Use tools like Whimsical to visualize processes.

• Redesign processes for efficiency: Collaborate with clients to identify inefficiencies or bottlenecks. Propose and document improved processes that align with business goals.

• Create user stories and scenarios: Develop comprehensive user activities, user stories, and user scenarios to capture client needs and inform the design and development process.

• Analyze business logic: Break down complex business rules and logic into understandable components. Document nuances and exceptions to guide our design and development team.

Solution Design and Requirements Management

• Collaborate on solution design: Work closely with the founder/product strategist, designer, and development team to conceptualize solutions. Participate in iterative prototyping at various fidelity levels.

• Refine information architecture: Ensure the solution's structure and navigation align with client needs. Adjust based on feedback and a thorough understanding of proposed solutions.

• Develop detailed product requirements: Translate client needs into clear, detailed product specifications and tested requirements. Ensure all stakeholders have a shared understanding of expectations.

• Prioritize features and tasks: Balance client goals with technical feasibility and resource constraints. Collaborate with our technical team to create and maintain a product backlog, prioritizing items to maximize impact and ensure efficient development.

• Maintain comprehensive documentation: Keep product specifications, client processes, and decision logs up-to-date. Ensure documentation is accessible to all team members.

Project Management and Communication

• Provide regular client updates: Keep clients informed about project progress, upcoming milestones, and any changes to timelines. Prepare and share status reports or project dashboards as needed.

• Manage project timelines: Create and oversee project schedules to ensure timely delivery of features and products. Coordinate with team members to align on deadlines and dependencies.

• Facilitate team collaboration: Promote effective communication between clients, designers, developers, and other stakeholders. If necessary, lead meetings or stand-ups to synchronize efforts and address any blockers.

• Ensure smooth implementation: Oversee the rollout of solutions, coordinating testing and feedback loops. Address any issues promptly to minimize impact on client’s business continuity.

Continuous Improvement

• Analyze solution effectiveness: Assess the performance and impact of implemented solutions. Gather client feedback and usage data to identify areas for enhancement.

• Propose enhancements: Recommend improvements or new features based on analysis and industry best practices. Prioritize enhancements in collaboration with clients and the development team.

• Stay updated on industry trends: Keep abreast of developments in product management, B2B software, and relevant technologies. Share insights with the team to inform our strategies and solutions.

• Refine internal processes: Contribute to improving our methodologies for product development and client management. Document lessons learned and best practices for future projects.

Location

We welcome applicants from Latin America, Europe, and Africa to reflect our dedication to a diverse and geographically dispersed team while still having at least a few hours of overlap when needed.

Skills and Experience

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field: Or equivalent practical experience.

• >3 years of experience as a Product Manager for B2B software: Proven background in building operational software for businesses, preferably at startups or technology-forward consulting firms.

• >3 years as a Business Analyst or Business Consultant:  or equivalent practical experience. Demonstrated ability to analyze business processes and translate them into technical requirements.

• Expertise in translating business requirements into technical solutions: You should have a strong understanding of both the business and technical worlds, allowing you to work effectively with developers and ensure the software aligns with business objectives. You should be able to make informed decisions about solution design, ensuring that all stakeholders—whether technical or non-technical—are on the same page.

• Excellent communication and language skills: Strong command of business English, both written and spoken. Ability to clearly explain complex information and choose the most effective communication medium (e.g., design comments in Figma, task descriptions in Notion, Loom videos, process maps in Whimsical). Demonstrated proficiency in leveraging various tools to ensure clear and concise communication. Capable of leading and facilitating client calls, catching and addressing details in both written and verbal interactions.

• Comfortable with a modern, remote work environment: Proficiency or ability to quickly learn tools like Slack, Figma, ClickUp, Notion, Airtable, Zapier and digital whiteboards (Whimsical). Ability to communicate proactively and work both asynchronously and synchronously.

• Logical & analytical mindset: Strong analytical skills with the ability to identify inefficiencies and opportunities for improvement in business processes. Experience in breaking down complex business processes or workflows into easy-to-follow visuals.

• Proactive and self-motivated: Demonstrated initiative, curiosity, and resourcefulness in exploring and adapting to new technologies. Low ego and strong collaboration skills, valuing others' input and focusing on achieving the best outcomes.

• Ability to multitask and manage multiple initiatives: Proven ability to thrive while juggling multiple projects for 2-3 clients simultaneously, keeping all tasks on track.

• Learning and growth mindset: Commitment to continuous learning and improvement, staying updated on industry trends and best practices in product management and B2B software development.

• Tech-savvy and adaptable: Ability to quickly learn and leverage new technologies, including AI tools, to enhance productivity and problem-solving capabilities.

• Design-conscious: An eye for user-friendly interfaces and the ability to provide constructive feedback on design, contributing to the creation of aesthetically pleasing and functional solutions.

Compensation

We are initially seeking someone part-time, with the strong potential to transition into a full-time role as we grow together.

The part-time role has compensation ranging from $2,300 USD to $3,300 USD per month (2.5 day commitment), depending on your fit and experience.

You could expect the full-time role to be approximately double that compensation, with the benefits described below.

If you were to come aboard full-time, these are our perks—

• Work Hours: Embrace a flexible, 35-hour work week that emphasizes a healthy work-life balance.

• Vacation: Enjoy 30 days of paid vacation, accumulating 2.5 days per month. This includes local holidays.

• Company Holidays: Benefit from a handful of company-wide holidays each year.

• Work Environment: Experience an asynchronous-first, calm, and deep work environment inspired by successful remote companies like Doist, Buffer, and GitLab. Learn more about the async-first philosophy here.

• Stipend: Receive a learning and productivity stipend of $1,500 a year to enhance your work and personal life. This includes funding for AI tools like ChatGPT and membership to professional learning communities.

• Growth Opportunity: Opportunity to get in at the ground-level of a growing company, with the potential to shape the future of how we deliver our services.

Click Apply Now to learn more.