Enterprise Account Manager

Rock Content is a global leader in content marketing and we exist to enable growth opportunities for our customers, employees and partners. We offer an end-to-end content marketing solution, combining SaaS, services, and our talent marketplace.

We’re 500 remote Rockers distributed around the world and as a company that breathes diversity, we welcome candidates of all religions, genders, races, beliefs, backgrounds and sexual orientations. We promote growth, support and contribution through diversity and inclusion groups.  We've tripled our growth in the last 2 years and as we scale in North America, the opportunities to learn and make a huge impact are endless. Join our journey to IPO! Check out this recent news about our Series B funding: https://rockcontent.com/blog/series-b-funding/

Learn more about careers at Rock Content here: https://rockcontent.com/careers/

You can be located anywhere in the United States or Canada.

As an Account Manager, you will be essential in growing and retaining revenue from strategic customer relationships, and act as an amplifier to the sales team to optimize renewal revenue, cross-sell products and upsell activities within accounts. As a strategic partner and trusted content marketing advisor to enterprise named accounts, you will sell digital marketing solutions, alongside SaaS products and services in a consultative approach; while building and maintaining long term and profitable relationships. In this unique and exciting opportunity, you will be a central asset to the customers and help shape how their brands tell their story.

Your impact

• Become a knowledge expert in Rock’s Content's products and services and continually educate customers about them;

• Develop, expand and grow new and existing relationships with enterprise customers within named accounts;

• Learn about the customers’ business in-depth, help them identify business issues and turn them into opportunities;

• Own up-sell and cross-sell opportunities within existing lines of business and identify and penetrate new lines of business;

• Manage renewal cycles of customers along with associated renewal forecasting;

• Create, manage and coordinate the customer account plan, including activities and deliverables for assigned accounts.

What we're looking for

• Account management experience with complex enterprise accounts;

• A sales background;

• Understanding of consumer behaviors and industry trends, as well as experience delivering client-focused solutions to customer needs;

• Highly collaborative, confident, organized, and self-motivated;

• Adaptability and solid problem-solving skills;

• Someone who loves learning, researching and knows when to ask for help;

• Excellent interpersonal communication, negotiation, and presentation abilities;

• Ability to build rapport with key stakeholders at all levels of an organization, including executive and C-level, internal and external;

• SaaS or tech company experience is preferred;

• Experience or knowledge in digital marketing is a plus.

What we offer

• Rock University - free access to our marketing courses

• Ongoing workshops and webinars on marketing topics

• Flexible hours

• Unlimited paid time off

• Work from home allowance

• Tuition/learning reimbursement

• Parents benefits

• Volunteer paid time off

• Birthday and work anniversary days off

• Health insurance

• Dental Insurance

• Being part of a dynamic, talented team distributed around the world  

• Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward

• Being empowered to make decisions to improve customer satisfaction

• Continuous growth opportunities for our customers, talent community and Rockers

Other benefits may be available according to your location.