Enterprise Customer Success Manager

SafeGraph is looking for a high performing Enterprise Customer Success Manager to join our growing Customer Success Team. You will have the opportunity to work directly with data leaders and executives across a broad range of industries including: financial services, retail, real estate, technology, advertising, and more.

The role will be responsible for ongoing relationship management, renewals, upsells, and cross-sells on accounts. The ideal candidate cares deeply about the well being of their customers, is a self-starter, and can operate well in ambiguity. Additionally you will:

• Be the voice of the customer within SafeGraph.

• Manage technical support requests, and uncover underlying issues to be resolved.

• Work with internal teams (Product, Sales, Marketing, Partnerships) to drive results for your customer base.

• Be directly responsible for expanding and renewing a book of business.

• Enthusiastically run with an ever-evolving list of initiatives.

• Have an opportunity to build and shape the direction of our CS team.

You have:

• Excellent communication and project management skills.

• The ability to develop deep technical knowledge of a product and creatively leverage that information to address customer needs.

• A strong track record of working with decision makers within organizations to align product value with organizational need and budget.

• Demonstrated ability to get leverage by automating or building repeatable process to make an organization more efficient.

• A strong desire to learn about a wide range of subject matter.

• Experience delivering results that exceed expectations, particularly in challenging situations.

• At least 80% of people who have worked with you put you in the top 10% of the people they have worked with.

• The belief that life is too short to work with B-players.

About SafeGraph: 

• Our goal is to be the dominant place to get any data on a physical Place. We sell our product - our datasets - to data scientists and machine learning engineers at companies of all sizes.

• At SafeGraph, we’ve taken a measured approach to building a long term company. We were profitable in 2019, have hired experienced leadership from the start and care deeply about democratizing access to data to everyone.

• We currently have about 100 employees and are growing quickly. We recently raised a $45 million Series B ($65 million raised to date), and the CEO was previously the founder and CEO of LiveRamp (NYSE:RAMP).

• While SafeGraph was started in San Francisco, we’ve been fully distributed across North America since 2019 — 18 states, 3 countries, and counting! We encourage all employees to work in whatever environment enables them most, whether that be at home, a co-working space, or somewhere else. We get the entire company together in the same place as often as possible, and cannot wait to do this again soon!

• We offer our employees a robust set of benefits, including health, dental & vision insurance coverage, a 401k, work-from-home stipend, mental health benefits, and much more.

Some good reading on how we think:

• SafeGraph: about us, visions and values

• Open Information to Power Innovation

• Where Should Machines go to Learn

• Data-As-A-Service Bible: Everything You Wanted to Know About Running DaaS Companies