Product Manager

Who we are

Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.

Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.

How we work

What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.

1. Prioritize fearlessly.
   There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.

2. Take full ownership of the outcomes we’re responsible for.
   Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.

3. Forge a diverse team and inclusive culture.
   We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.

4. Maximize our rate of learning.
   We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.

5. Embrace embarrassing honesty from ourselves and others.
   We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.

6. Maximize energy, not time spent.
   We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.

Your key areas of focus

As a Product Manager at Sendwave, you’ll join one of our Product Engineering teams and under the mentorship of one of our more senior PMs, you’ll take ownership of executing specific parts of your team’s overall roadmap. There are opportunities for Product Managers at Sendwave in multiple user-facing areas including:

• Payments - We process billions of dollars per year and there are countless opportunities to improve the user experience either with pay-in or with pay-out

• Identity - We validate the identities of tens of thousands of new users each month and ensuring a great experience for those first-time users is critical

• Support - We serve over 100k support tickets every month and have never had a PM dedicated to streamlining the handling of those tickets or finding product solutions to reduce their number

In your first few months, you’ll

Start with fully understanding the issue you are trying to solve by digging into user research, analytics, and whatever else is required. You’ll then work on designing a solution, hopefully, one that can be implemented iteratively, together with your engineering team, designers, and as-needed stakeholders from across the company. You’ll work with your team to prioritize it and you’ll ensure that it gets built to spec and shipped. You’ll measure the impact and, assuming it was something user-facing, ensure that our users love it.

What you bring to the table

• The ability to figure out what needs to get built and to execute. You probably have a few years of professional product management experience in a high-growth, data-intensive environment. You’ve shipped mobile features before.

• Passion for conducting user research. And an eye for good design. You know when small n qualitative research is ideal and when large n quantitative is best. You can’t wait to get out into the field with our market launchers and then collaborate with designers to craft effective, delightful user experiences.

• Clear communication skills. You’ll be making complex tradeoffs about what’s best for our users and our business thoughtfully and collaboratively.

• Data-savviness coupled with an inquisitive and investigative nature. You have a technical background and a broad set of analytics skills. You are driven by curiosity and are not afraid to learn or use new tools, write SQL, dig through tickets in Zendesk, fire up a Jupyter notebook, dig into some python code, or do whatever else it takes for you to frame questions and get data quickly so you and your teams can better understand a problem and prioritize solutions

• Desire to get your hands dirty- we have over half a million MAU but are a startup at heart. You are willing, nay excited, to roll up your sleeves and do whatever needs to be done. Sometimes this means writing SQL, other times it may mean drafting up a copy or a mock (don't worry, you'll be able to request help to polish it up)

• Willingness to travel. When in doubt, we get on a plane. Visit our growth team in the field, join co-working sessions with fellow colleagues around the world and meet users where they are (But we also respect vacation time and outside commitments — your time is important.)

Bonus points if you have:

• A degree (or equivalent experience) in a quantitative or technical field such as statistics, economics, electrical engineering, or computer science.

• An understanding of iOS and Android design principles and best practices.

• An aspiration to lead and develop true product teams, not feature teams.

• Creativity, flexibility, and the ability to handle ambiguity gracefully.

• An open mind with respect to diversity and inclusivity. Our team (and customers) come from all over the world.

And best of all:

• Our team of over 400 employees, fully distributed across the world. We are working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.

• Proud parents, community organizers, farmers, play in bands, teach yoga, YouTube influencers, former Olympians, and serial entrepreneurs.

• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

• Our new collaborators at WorldRemit, another remittance company. We recently joined forces, and we’re excited about the ways we can continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.