Senior Project Manager

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:

• Work as a team

• Push boundaries

• Act with humility

• Take ownership

• Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for the preservation and progression of our culture.

SketchDeck is looking for a Senior Project Manager (ideally located in CT or PT time zones)

As a Senior Project Manager at SketchDeck, you’ll lead the day to day relationships & projects from our largest accounts and strategic premium level design projects & campaigns. Responsibilities include Account retention, project team oversight, project scoping, proposals and project management.

You will report to the Head of Creative Operations.

Role & responsibilities

• Deliver high quality design projects that meet and exceed client expectations:

  • Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process and help get them started where needed

  • Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets

  • Work with Design Directors as needed on creative scoping and direction

  • Manage allocation of projects across design team to hit deadlines, budget and quality goals

  • Direct and support designers so they can deliver great design, on brand and hitting brief requirements

  • Review projects before delivery, ensuring they meet the brief, follow the brand and are free from QC errors

  • Resolve projects that get in trouble through proactive communication with clients, and direction to team

  • Deliver an overall impressive experience that makes clients share with their friends and colleagues

  • Obtain PO / SOWs as needed to secure projects

  • Keep on top of utilization to ensure design is delivered profitably

  • Ability to manage complex projects / programs ($25k - $100K+ revenue)

• Nurture, retain and grow your client relationships:

  • Help new users through their first projects

  • Build strong relationships with clients and proactively keep in touch

  • Lead quarterly status updates and keep current on client goals

  • Lead weekly or monthly meetings to align on project needs that meet retainer budgets

  • Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues

  • Create strategies with your member / enterprise clients to help them get impact from design across their teams and provide us with visibility of pipeline

  • Renew membership contracts

• Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.

  • Daily standups with core team to align on priorities and get best impact & motivation from the team

  • Recruit and hire team members as needed to keep up with growth

  • Manage Jr PM (as needed)

  • Manage 8+ designers/QC

  • Train designers on member / enterprise brands

• As a senior team member, mentor, collaborate and improve things around you:

  • Review and revise processes to ensure we are constantly improving and evolving

  • Mentor other PMs

  • Collaborate with sales and marketing to help them bring in the best clients with the right expectations

  • Find ways to improve SketchDeck and live our values.

Requirements

• 5-8 years of project management experience in a creative agency or related organization

• Strong creative and design sense - you know what good looks like!

• Proven ability to solve problems creatively

• Experience seeing projects through the full life cycle

• Strong interpersonal and communication skills and extremely resourceful

• Proven ability to complete projects according to outlined scope, budget, and timeline

• Demonstrable problem-solving project management experience and skills

• Strong organizational, time management, and verbal and written communication skills

• Ability to manage multiple projects simultaneously

• Proficiency in Microsoft Office tools

Benefits

We pride ourselves on being a great place to work. By joining the team, you will get

• Salary range: $100,000 - 115,000 + incentive

• Health insurance (medical, dental, and vision)

• Stock options

• 401(k) with company match

• Fully remote working (that started pre-covid and will continue after!)

• Paid time off that grows with tenure

• Annual company retreat

• Computer hardware of your choice (up to $1500)

• $500 towards your office setup expenses

• To work with a talented team of designers, business people, and engineers!