Director of Strategic Operations

Steno is growing! We’re looking for a Director of Strategic Operations to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

In this critical role, you will drive projects and assignments on behalf of the COO, focusing on company priorities and growth opportunities for the business. You will be influential in helping the operations team scale.  

Who are you?

We’re looking for an individual who enjoys maintaining a pulse on all aspects of the business, surfacing key insights, tracking corporate priorities, and orchestrating conversations of substance to ensure leaders of the company are focused on the right areas, being held accountable to deadlines, and driving systematic cultural and operational improvements for Steno. 

If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Be the “right hand” of the COO by leading strategic projects, initiatives, working on special projects and more

• Help to make effective decisions even when faced with imperfect information, crunched timeline, and finite resources

• Conduct detailed research on a wide range of projects and distill takeaways into succinct, salient points

• Take on leadership responsibilities on an interim basis when needed 

• Collect, preprocess, and analyze data for both quick assessments and in-depth investigations.

• Own project management of timely preparation and creation of presentation materials for audiences ranging from internal staff, to investors, to partners, and to the public

• Juggle responsibilities that range from daily/weekly administrative matters (such as preparing internal and external communication on behalf of the COO, meeting agendas and project managing internal stakeholders) to green-field strategic initiatives stretching multiple quarters.

• Attend meetings, internally and externally, on behalf of COO, represent his viewpoints and report back to ensure alignment

You’re gonna crush it if

• You have proven experience in a strategic operations or strategy role, ideally at a high growth startup 

• You have experience managing teams and enjoy fostering teamwork and getting results 

• You have a high aptitude and ability to rapidly self-teach on a wide range of topics

• You have excellent analytical and problem-solving abilities, with a data-driven mindset.

• You have strong  leadership skills with the ability to influence and collaborate across departments.

Compensation & Benefits 

• Salary - $140,000 - $180,000

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

The Operations team at Steno is essential to our success, and as a key support to the COO, you’ll play a vital role in this dynamic environment. You’ll help ensure that our production, billing, provider operations, customer success, and remote services teams are running smoothly, and delivering high-quality legal services. 

About Steno

• Founded in 2018 and growing fast!

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting industry

• Flexible deferred payment options (e.g., DelayPay)

• Cutting-edge technology - unique products and integrations to maximize the output of legal professionals

• White glove, concierge customer service that our clients rave about
  

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.

• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 

• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.

• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 

• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.