Sr. Product Analyst

We’re looking for open-minded individuals who want to expand the ways technology can help people. We work fast, collaborate, and celebrate as a team. We’re united by a commitment to shaping Tile’s culture around the needs of our colleagues and customers, and by our desire to build a diverse and welcoming workplace.

Tile is building the world’s largest real-time finding network. Our analytics team is growing to keep up with demand for our products and new partnerships. The team is looking for a Sr Product Analyst who will be responsible for analyzing data, finding insights, and making recommendations to drive informed decision-making for Tile.  

This person will develop data pipelines, build reports, dashboards and presentations for key business reviews, and provide ad-hoc analysis/deep dives to support Product, Engineering, Research and Customer Care teams.  

This is a great opportunity to join a small team and quickly have a big impact on the customer experience.

What you will be doing:

• Apply quantitative analysis to understand user interaction with Tile’s products and its ecosystem; analyze large scale customer data including product usage, customer relationship, and external data sources to uncover product insights and customer behavioral patterns

• Design metrics in close partnership with Product. Identify levers based on the metrics to help improve the customer experience and/or Tile’s overall business strategy

• Develop strategies that enhance the customer experience and product initiatives; Partner with Research team - translate the work into actionable and measurable recommendations

• Design and evaluate experiments in partnership with Product and Engineering teams, in order to draw detailed and impactful conclusions. Strive for optimizing product features and customer experience

• Work with Product, Design, Marketing and other cross functional teams to help improve Tile’s user engagement and retention, propose new strategies and test/refine existing tactics

• Create, automate and deliver reports and dashboards that provide insights into Tile’s customer lifecycle, partner products, subscriptions, and other programs

• Instrument and test events in partnership with engineering to ensure  availability, accuracy, and reliability of data 

• Author data pipelines via SQL and python based ETL framework

• Own end-to-end data infrastructure and analysis, including but not limited to data collection, data processing, data analysis, and data visualization

Minimum Requirements:

• At least 5 years of experience in an analyst role

• Excellent SQL skills and deep understanding of databases

• Experience in building data pipelines, and analyzing and visualizing data

• History of working directly and closely with product managers and Engineering leads

• Experience in extracting and manipulating large datasets; managing ETL best practices and processes

• Great attention to detail and ability to synthesize, visualize, and communicate your ideas and insights to others

• Proven ability to leverage business intelligence tools such as Tableau, Looker, or Mode, to build interactive dashboards

• Experience in big data environment (Presto/Hive/Spark) is a plus

• Great knowledge of statistical analysis and design of experiments

• Ability to work in a fast-paced startup environment in a rapidly changing industry

• Prior experience in Product Analytics is a plus

• Prior experience in Hardware Analytics is a plus

• BS or MS degree from quantitative majors: Statistics, Math, Data Science, Economics, Computer Science, Engineering, Business Analytics or related field

Benefits:

• Own equity in the company. Every employee is a stakeholder in our future

• Work with a great team of people who love what they do

• Free Parking

• Comprehensive health insurance; dental, vision, 401K, and pre-tax commuter deduction

• Conveniently located near downtown San Mateo