Creative Project Manager

The Creative Project Manager role sits within the Creative Services department at Tinuiti, and is responsible for managing project definition, quality, delivery and profitability of creative assignments. This role will report to the Senior Creative Project Manager, overseeing content projects that touch platforms across the digital landscape: addressable social and digital advertising, Amazon and other retail marketplaces, and email, landing pages and other owned channels.

Creative PMs are a critical component to ensuring that our business runs optimally with cross-department functions at the larger company as well as with external clients and partners. The ideal candidate will have excellent project management skills, the ability to understand and visualize complex processes and project concepts, innovative problem solving skills, and experience leading multi-disciplined teams. Our team is growing, fun, and focused on breaking records for our clients. We genuinely love the online space and are marketing and creative nerds at heart. If you work well in an energizing environment, have excellent communication and customer service skills, can multi-task under pressure, and are self-motivated…we want you!

Essential Functions

• Client Relationships: Establish and maintain strong relationships with clients and help demonstrate how Tinuiti’s Creative offerings can aid in achieving overall client marketing goals • Be an extension of the client’s marketing team by building trusting relationships with client day-to-day POCs as well as key decision-makers, and seek to build personal rapport to increase relationship stickiness

• Project Definition & Scoping: Have a solid understanding of the creative production process and how the Creative team operates on assignments across each of the media divisions • Define the project approach and scope of creative and strategic assignments, including details on how the work will be done, the timelines, deliverables, staffing and cost estimations.

• Project Management: Support the Creative Strategist and Art Director in the development of creative briefs, sourcing all required inputs for the team’s success at the outset of a project • Set the pace for the internal project workflow and keep the creative team on track • Ensure that work is executed against the approved scope and properly manage the expectations of internal and client teams • Be solutions-oriented and seek to understand the root of a problem in order to best troubleshoot and scenario plan

• Agility & Prioritization: Balance a large volume of client accounts with clear guardrails on tasks and activities • Exercise strong organizational and time management skills when managing the day to day priorities • Reshape project scopes based on production realities and client input and raise implications at the earliest notice

• Casting & Resourcing: Have a strong understanding of the respective technical skills and strengths of the Creative Services team and manage resource allocations • Develop and own the process for the freelance support, including partner management

• Financials: Monitor project burn on an ongoing basis, ensuring work is being executed within scope and properly managing the expectations of internal teams and clients • Maintain positive financial health across accounts and department-wide and support efforts to right-size at-risk scopes.

Core Competencies

• Planning - Accurately scopes out length & difficulty of tasks, set goals/objectives, develops schedules, adjusts for problems, and manages internal/external expectations accordingly

• Drives for Results - Can be counted on to exceed goals successfully; very bottom-line oriented; steadfastly pushes self and others for results

• Learning on the Fly - Learns quickly when facing new problems, eager learner, open to change, improves, enjoys challenges and finding solutions.

• Customer Focus - Dedicated to meeting and exceeding expectations with internal and external people, establishes rapport and maintains effective relationships with employees.

• Directing Others - Is good at establishing clear directions; sets stretch objectives; distributes workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator and motivator - persistent when needed, determined, and stands firmly when appropriate

• Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently

Requirements

• 2+ years of overall experience in project management, handling a variety of project types

• Strong knowledge of project management; Experience working with creative teams is a bonus but is not required

• Proficiency in project management software (Wrike preferred) and Google Workspace (Slides, Sheets, Docs and Gmail) is required

• Competent in planning and tracking, with the ability to capture details and summarize effectively for bridging across diverse, cross-functional internal teams

• Strong organizational skills, ability to multitask, problem solve and prioritize under pressure

• Strong communication and interpersonal skills (both written and verbal), excellent presentation skills

• Demonstrated ability to hold others accountable for delivery

• Collaborative, Team Player. Ability to engage, interact, and collaborate with various groups or individuals

• A growth mindset and positive attitude: proactive, hands-on, data-driven, experimentation-oriented and a disposition for continuous learning

Tinuiti is a performance and data-driven digital marketing leader focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people, and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

FLSA Classification: Exempt

Working Conditions: Working indoors, sitting at a computer for extended periods of time, lifting no more than 10 pounds.

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