Manager, Cruise Strategy

Uplift’s mission is to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world’s most loved brands including Southwest Airlines, Carnival Cruise Line, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners. 

Our team is rapidly growing and comes from diverse backgrounds of leading technology and financial brands. Our HQ is in Sunnyvale, CA with offices in Toronto, New York, Reno, and Guadalajara, Mexico.

Working at Uplift allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

As the Manager, of Cruise Strategy, you will support all aspects of Uplift’s Cruise Business through close relationship management across both the web and contact center teams at our existing and future cruise industry Partners. You will work day-to-day to support the existing business by collaborating on ways to drive adoption/penetration/growth of existing integrations and helping to identify enhancements and new partner opportunities.

What you will do and achieve

• Serve as the lead point of contact for any and all matters related to a portfolio of Cruise Partners to build and maintain strong partner relationships

• Collaborate with internal Uplift teams (Partner Success, Product, Analytics) to ensure timely delivery of Uplift’s product offerings according to the Partner’s needs and objectives

• Establish growth and relationship management functions with Partner’s web team, contact center team, and marketing teams

• Provide insights and actionable recommendations based on performance metrics inclusive of weekly performance reporting, quarterly business reviews, and ad hoc reporting as needed

• Develop and maintain contact center relationships that are inclusive of weekly status check-ins and agent training/support as needed

• Develop co-marketing plans for cruise and cruise agency Partners in support of annual/growth revenue goals

• On-the-ground, when necessary, integration support with new cruise partners and expansion with existing partners

Who you are

• 2-3 years of experience in the cruise industry

• 2-3 years of marketing and relationship/account management experience 

• Demonstrated ability to communicate, present, and influence stakeholders

• Entrepreneurial, persistent, with a desire to go deep into details

• Comfortable working in a start-up culture with the ability to earn trust to move quickly

• Comfortable working with external Partners

• Strong communication skills and the ability to work cross-functionally in a fast-paced environment with ever-changing specifications

Life at Uplift

• Health Insurance and RRSP plan: some plans cover 99-100% premiums for medical, dental, and vision insurance and a RRSP

• Work/Life Harmony: Flexible, remote-first work culture. Uplift fosters a culture where employees can achieve both their professional and personal goals. This balance is especially true for our working parents

• Shared Success: competitive salary and Pre-IPO stock options

• Health and Wellness Perks: Uplift is proud to reimburse our employees for exercise, wellness products and activities as well as free counseling and coaching for physical, mental and emotional support

• Professional Development: We are committed to the growth and development of all of our employees. Uplift invests in professional conferences, certifications, and training for employees who want to grow in their careers

• Pick-A-Perk: money that can go towards something of your choosing within tuition reimbursement, student loan payment reimbursement, vacation savings account, charitable donations, or home office expenses

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We want you!

If you made it this far, chances are you’re as excited about working to change how people experience BNPL as we are — and we love that. Please apply even if you’re unsure about whether you meet every single requirement in this posting. Uplift is looking for smart, intellectually curious people who are invested in our mission, not just those who can “check all the boxes”.

Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.