Customer Support Agent

Our Story

Founded by Carl van den Boom and Stine Lyng Jørgensen, we designed our photography gloves to be the answer to the reoccurring problem of frozen hands while shooting in the winter months.

We built our first prototype in 2014, starting with Kickstarter, and an e-commerce store, we now have a diverse distribution system with both B2C and B2B sales. We continue to open up markets with retail and ambassador partnerships around the world.

We’re a team of ambitious entrepreneurs with a proven business model and exciting growth and development opportunities for Vallerret Photography Gloves.

We are based in Norway, and live and breathe Winter Photography and Photography Gloves. Our customers are part of the family and we prioritize the photographer loving life whilst using our product, over making a few extra dollars from them.

What’s the opportunity?

We’re looking for a remote team player to join our team as a part-time Customer Support Agent.

What are the day-to-day responsibilities?

• Provide customer service through email and online support chat with unscripted personal conversations for an e-commerce business.

• Generate sales by providing in-depth product knowledge on sizing, use, and performance of all our products.

• Assist customers with shipping issues and tracking information.

• Provide after-sales support through returns and quick turn-around on size exchanges.

• Documentation of product questions and customer feedback to be forwarded to the relevant staff member.

• Opportunity to assist staff and take on roles in other areas of our e-commerce business

What skills do you need to be successful in this role?

• Need to be fluent in English - both oral and written -  with a great understanding of formal and informal tones.

• Understanding of extra languages (mainly German), is a bonus but not necessary.

• A photographer or understanding of photography is a bonus

• Prior customer support experience in eCommerce or retail is a plus.

• The ability to problem-solve.

• Have a friendly and empathetic personality.

What’s in it for me?

• Work anywhere you want as long as you have strong WiFi. (Preference for someone based in Europe, U.S.A, or Canada)

• Average of 15 - 20 hours per week.

• Flexible schedule

• Direct access to the founders

• We welcome new ideas, so you will have creative freedom to improve processes and implement them.

HOW TO APPLY:  

Send us a short (1 min) video telling us why this job fits you the best. Please email your Resume and link for the you-tube or vimeo video to: jobs@photographygloves.com

Submissions close 14 August, 2022.

Job Available from October 3rd, 2022

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Company - Vallerret Photography Gloves

Website - photographygloves.com