Account Manager (Work from Home)

About Varsity Tutors: 

Varsity Tutors, a Nerdy Company, is the leading direct-to-consumer, curated platform for live online learning benefiting both learners and experts. We have built a comprehensive online learning destination that enables the delivery of scaled high-quality live expertise for learners of all ages across thousands of subjects and multiple learning formats through the application of technology and AI. Nerdy, the parent company of Varsity Tutors, completed a business combination with TPG Pace Tech Opportunities in September 2021, and became a public company listed on the New York Stock Exchange under the ticker symbol "NRDY” with a $1.7 billion market valuation. Read more about Nerdy here: https://www.nerdy.com/ 

We succeed thanks to a diverse mix of talented people who want to come, to stay, and do their best work. If you love learning, technology, and making a true impact, you’re going to love working here!

The Client Sales Representative creates a long-term and trusting relationship with our international clients.  The CSR’s role is to oversee the accounts of assigned clients, develop new business from existing clients and strengthening client relations by providing high quality service.

Responsibilities:

• Assess and understand the needs of our clients to be able to make recommendations for educational products and services

  • Achieve sales and client renewal targets set by management

  • Answer inbound customer calls (approximately 15) per day and outbound customer calls (60-80) per day

  • Understand the products and services offered

  • Assist in client service and build strong relations with our students and families

  • Manage client records to ensure proper follow-up

  • Communicate effectively with internal team and external customers

  • Attend 1 week paid training facilitated remotely and live via Zoom

Requirements:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Bachelor level degree in any major is preferred

• Solid experience with CRM software

• Passion for being part of a team that is dedicated to making a difference for our clients

Location: Remote

Schedule: Full-time (40 hours per week), including 2 evenings each week and full shifts every other weekend

• Education, teaching, or tutoring experience is preferred, but not required

• Account management, client relations, and business development experience is a plus

• High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations

• Strong problem-solving skills and ability to adapt quickly in a fast-paced environment

• Conflict management skills and the ability to use high-level judgement when managing student behavior

• Excellent verbal and written communication skills

• Ability to work independently and multi-task

• Flexible schedules, but with strong preference and expectation for some evenings and weekends

Varsity Tutors Leadership Principles

Relentless Focus on Customers Comfort with Ambiguity Ownership Simplify Intellectual Curiosity Build Teams Think Big Insist on High Standards Bias for Action Build Trust Go Deep Have Conviction Deliver Results * Are Right, a Lot

Benefits/Training:

• Remote Position, fully work from home (or wherever you like!)

• Company-issued laptop, headphones, and latest software

• Once in a lifetime opportunity to help revolutionize how the world learns!

• No account management/sales experience? No worries! We offer a training program with ongoing career development and opportunities for growth.

• Learn industry-leading communication and sales techniques that will enable you to find solutions for families

• Become an expert in educational products and programs, including 1-on-1 tutoring, online classes, adaptive assessments, and homeschooling

• Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)