Account Manager

Note: This job is remote #LI-Remote but if you’re not located in the region mentioned in the post’s title, do not continue. Your application won’t be reviewed. Please apply to the job posting for your country/region of residence.

If you’re in Brazil, Bahamas, Barbados, Bolivia, Cuba, El Salvador, Haiti, Jamaica, Nicaragua, Panama, Suriname, Trinidad and Tobago, or Venezuela, we’re sorry but we can’t consider your application at this moment.

To be considered for this position, resumes must be sent in English

About This Role

As an Account Manager, you will work with medium to large brands to develop and maintain deep, strategic relationships to enable Very to continually deliver for their high-impact IoT product ideas. You will work with program managers, engineers, and designers across our four practice areas (Software, Hardware, Data Science, and Design) to expand their relationship and involvement with Very over time.

Why work at Very?

The health, happiness, and long-term career growth of our team are a top priority. What does that mean in practice? We give stipends for internet and telephone. We offer up to 21 weeks of maternity leave, 12 weeks of paternity leave, and 12 weeks for adoption or surrogacy. We have a $1,000 office stipend that allows you to make your battle station somewhere you’re excited to work. Each employee gets a professional development stipend to use on conference registration, continuing education, professional memberships, etc... We're a remote-first company, so you can work where you want (in a hammock on the beach, anyone?). But a healthy company culture isn't just about perks. It's about creating an environment where our employees can lead fulfilling lives, both at work and at home. Working overtime for extended periods indicates a fundamental failure in planning or communication. If this happens at Very, it’s a sign that something needs to be reevaluated and corrected. If you’re looking around wondering why people aren’t in “crunch mode,” the answer’s pretty simple. The thing we work hardest at is hiring good people, so we want them to stick around and have a good balance between work and the rest of the important stuff in life.

About You

This role is for an experienced Account Manager who knows how to manage complex relationships with multiple initiatives and nurture those relationships in a way that leads to growth both for the client and for Very.

The following are the skill requirements we are seeking in our next Account Manager:

• 2+ years successfully managing B2B client relationships 

• Completely fluent in English. At least a C1 level in the Common European Framework of Reference (CEFR).

• Professional experience within the IoT space is preferred but not required

• A substantial track record of providing outstanding service to multiple clients

• Exemplary presentation skills, both in-person and digitally

• Proficient with Salesforce

• History of learning complex technical systems quickly

• Experience creating and delivering presentations for internal and external reporting

• Proficient in using spreadsheets to create/analyze budgets, forecasts, and other reports

• Ability to communicate both internally and externally in a transparent, goal-minded manner

If you’re a strategic thinker who wants to join a growing, profitable tech company in a role that:

• Has a high focus on delivering for clients in an “I see you, I hear you, let’s win together” mentality

• Works with clients at large, recognizable companies

• Manage accounts with complex projects and goals

• Maintain and grow relationships that lead to consistent growth and success

...read on...

What You’ll Be Working On

Very is first and foremost an IoT Product Design firm. We tackle hard problems for clients who need a targeted, senior team to come in and provide specific solutions. We address the IoT space through our four practice areas: Hardware, Software, UI/UX, and Data Science. Our projects in this domain have ranged from data acquisition and alerting for industrial power systems to automated self-pour beer taps.

As an Account Manager, some of your accountabilities will be, but not limited to:

• Working with existing clients to grow their relationship with Very through strategic thinking and outstanding service

• Hitting monthly expansion & renewal targets

• Guiding the success of the relationship to retain clients through additional builds and projects

• Finding new opportunities within the larger organization, parent company, subsidiaries, partners in collaboration with our Sales, Program Management, and Delivery Teams

• Finding referrals from client stakeholders, CTOs or executives

• Getting introductions for our Sales Team to partner companies, SaaS platforms integrated with project, other agencies connected to the project

• Understanding client needs and solutions by working with Delivery Team & Product Managers

• Focusing on what our clients view as success and ensuring every touch point in our relationship gets them towards their goals

• Providing concierge level of service to our clients

• Keeping the Very Leadership Team informed of successes and obstacles with all major accounts

You’ll be expected to be on the road meeting with clients at least a few times a quarter. You’ll have a generous Travel & Entertainment budget to do so. 

Contract

Your contract with Very will be as an independent contractor for an indefinite period.

This type of contract carries some additional responsibilities for you - you'll have to save some money to take care of taxes and you'll have to pay for public social security (Health and Pension) out of pocket.

That being said, we're confident that our competitive compensation and benefits package (see below) will still mean that you are happy with your take-home amount at the end of each month. For more information about Very and the contract type, see here.

How You’ll Be Compensated

We believe in a transparent, fair compensation structure and have developed our own open salary formula.

OTE ranges from USD $35,000 - $50,000 per year, commiserate with experience

We also offer world-class perks including:

• 14 days of paid time off your first year (increases with tenure)

• You get a MacBook Pro

• $1,000 annual Home Office Stipend to build out your home office.

• $125/mo Monthly Communications Stipend (Can be used towards Cell Phone Data Plan, WiFi Plan, VOIP, VPN)

• Udemy license for continuing education

• $3,000 annual Training Stipend after 1 year

• $1,000 annual Healthcare Stipend (to be used towards Health insurance premium)

• Personalized ESL coaching and access to an AI-powered adaptive platform to take your English to the next level

About Very

Very has been a remote company since before it became normal — 2011, to be exact. We’ve built a collaborative, tight-knit team that thrives, whether we’re hanging out in person at our annual retreat or coordinating work across time zones. The results show that we’re doing something right. In 2020, we were named one of Inc’s Best Workplaces, Parity.org's Best Companies for Women to Advance List, and Fatherly’s Best Places to Work for Dads

Clients like Vizio, Clear, iHeart Radio, Complex Media, Shopkeep, and more come to us for answers to their thorniest questions. We bring them a world-class product team that delivers end-to-end IoT solutions.