Creator/Customer Support Specialist (100% Remote Worldwide)

Thank you for your interest in the Creators' Support role at vidIQ in the Customer Support department. We appreciate your time and effort in considering this position.

vidIQ is seeking a dedicated and enthusiastic individual to join our Customer Support department as a Creator/Customer Support Specialist. You will play a crucial role in providing exceptional support to our valued users and helping them succeed on our platform.

In this role, you will be responsible for:

• Assisting users with their inquiries and providing timely and accurate solutions

• Offering guidance and support to users on how to effectively utilize vidIQ's features and tools

• Identifying and troubleshooting technical issues, and escalating them to the appropriate teams if needed

• Building strong relationships with users and ensuring their satisfaction with our services

• Collecting feedback from users and sharing it with the product development team to help improve our platform

At vidIQ, we value teamwork, innovation, and a positive work environment. We believe in empowering our employees to grow both personally and professionally, and we provide ample opportunities for career development.

If you are looking for a challenging and rewarding role where you can make a difference in the lives of content creators, vidIQ is the place for you. Join our team and be part of our mission to help creators succeed on YouTube and beyond.

Job Requirements

In order to ensure that we find the most suitable candidate for this role, we kindly request that you meet the following job requirements:

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Ability to work independently and as part of a team

• Experience in providing customer support

• Knowledge of YouTube and other social media platforms

• Understanding of video content creation and optimization

• Ability to multitask and prioritize tasks effectively

• Attention to detail and accuracy

• Flexibility to work in shifts, including weekends and holidays

• Proficiency in using customer support tools and software

• Ability to work from 12am to 8am PST

Nice to have: 

• You have your own small YouTube channel 

• Proficiency in different languages 

If you meet these requirements and believe you would be a good fit for the Creator Support Specialist role at vidIQ, we encourage you to apply. We look forward to reviewing your application and considering you for this position.

However, if you do not meet the specified requirements, we kindly request that you refrain from applying at this time. We appreciate your understanding and wish you the best of luck in your job search.

Thank you once again for your interest in vidIQ.