Revenue Operations Manager

The role

Zencargo is a digital freight forwarder. Revenue Operations owns the systems, data and process the commercial organisation runs on, across marketing, sales, solutions, customer success and finance.

This is the person who owns that machine day to day. You will report directly to the Chief Revenue Officer, with no layer in between, which means unusual access and real ownership from week one.

What you will own

• Salesforce.  You are the owner, not a user. Data model, objects and fields, flows and validation, reports and dashboards, permissions and provisioning

• The numbers.  Forecasting rhythm and pipeline reporting across new business, expansion, contraction and churn

• Lead flow and attribution.  From first touch through to closed won

• The commercial tech stack.  Cost, renewals, seat allocation and the case for what stays and what goes

• Data quality. The standards, the enforcement at point of entry and the single source of truth the commercial team trusts

• Process and documentation. Runbooks, ownership and continuity for every commercial system, so nothing lives in one person's head

How we work

We expect AI and automation to be part of how you do the job, not a project you get to later.

• Recurring work gets automated, with an explicit answer to the question “when does a human stop doing this?”

• Reporting populates itself rather than being rebuilt by hand each cycle

• Data quality is enforced at the point of entry, not cleaned up afterwards

• Your judgement goes into the models and the exceptions, not the manual assembly

What the first six months look like

You inherit a documented function rather than archaeology. Every system has a runbook, a named owner and a continuity decision attached to it. You will not spend six months working out what exists.

Your first job is to take ownership of Salesforce and the reporting rhythm, then work through the tech stack with the CRO deciding what to keep, what to retire and what to rebuild.

If you have put AI into a working commercial process rather than only used it to draft, say so.

What we are looking for

• Extensive experience in Revenue Operations, Sales Operations or Marketing Operations

• Deep Salesforce capability.  You can design the data model and build the automation, not just administer what exists

• You have owned forecasting or pipeline reporting that other people made decisions on

• Comfortable being the single point of ownership. Direct, organised, and willing to say no to reactive requests

• You automate your own work as a matter of habit

Nice to have

• Tooling.  n8n, Make or equivalent workflow automation. Claude or equivalent AI tooling. Mailchimp or equivalent marketing automation. Apollo.io or equivalent sales intelligence. Google Workspace, including Apps Script

• Commissions.  Experience running or building commission calculation

• Sector.  Freight, logistics or supply chain

• Stage.  A scaling business where the process did not exist yet

About Zencargo

Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive.

Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper

Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever.

At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes.  Only by combining human endeavour and technology, can we build smarter supply chains that know no borders.

Life at Zencargo 

What’s in it for me?

• Zencargo is where you come to do something you're passionate about, and learn new things.  We are in scale mode at Zencargo and we work to realistic growth targets and metrics.  You will thrive here if you enjoy working in a scaling environment.  As we grow we want you to grow with us.

• At Zencargo there is a huge opportunity to build your experience and grow your career.  We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be.  We all have dreams and aspirations.  As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams.

Work, Life and Balance

At Zencargo, we work hard! We do, however, realise that you have family, friends, interests and life outside the world of work.  As a scaling business, we constantly evolve our reward and benefits approach. 

Here are some highlights!

United Kingdom 

• Generous Annual Leave 

• Flexible, Remote and Hybrid Working 

• Home Equipment Allowance

• BUPA Private Medical Insurance 

• Annual L&D Budget 

• Paid Volunteering Days 

• Pension Scheme

• Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay 

Netherlands

• 33 days paid holiday annually, including statutory Dutch national public holidays 

• Pension Scheme

• Flexible, Remote and Hybrid Working 

• Home Equipment Allowance

• Annual L&D Budget 

• Paid Volunteering Days 

• Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

United States

• 33 days paid holiday annually, pro rata, including national public holidays and Veteran’s Day

• Home Equipment Allowance

• 401K Pension Scheme

• Private healthcare scheme

• Annual L&D Budget 

• Paid Volunteering Days 

• Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

Our Vision, Mission and Values

Zencargo is a company driven by our Vision, Mission and Values.  We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs.

• Our Zencargo Vision - "A world with smarter trade"

• Our Zencargo Mission - "To make customers' supply chain their competitive advantage"

Our Zencargo Values

• We Learn Fast and Grow

• We Build Trust

• We Take Ownership 

• We Deliver Outcomes

A Fair Chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.

More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging.

We open our doors to those who share these motivations.