Customer Success Specialist

Fully remote • Two openings • USD $2,000–$2,500/month, depending on experience

1% helps men improve their dating lives through technology, coaching and concierge services. We’re looking for two personable, proactive people to help our members get started, stay engaged and get the most out of their membership.

You’ll be a familiar face members can rely on. Someone who remembers the details, notices when they’re stuck and follows up without needing to be reminded.

What you’ll do

• Welcome new members and guide them through onboarding over video

• Help members understand and use the product correctly

• Answer questions in our community and private concierge channels

• Proactively DM members, check their progress and help them take the next step

• Build genuine professional relationships and keep conversations moving

• Join sales calls alongside our closer to take accurate notes and capture next steps

• Spot when a member could benefit from additional support and connect them with the right teammate

• Keep clear records and handovers so members receive consistent support across shifts

Who we’re looking for

• Excellent spoken and written English, with clear, natural communication

• Strong social awareness: you can read the room, adapt your tone and make people feel comfortable

• Confident leading a video call and explaining things simply

• Comfortable with online communities, current internet culture and conversations about dating

• Organised and dependable, with strong follow-through

• Experience in customer success, account management, onboarding, community management or a similar customer-facing role

• Good judgment when handling private member information and knowing when to escalate an issue

Your remote setup

You’ll regularly appear on member-facing calls, so you’ll need a sharp webcam, clear audio, good front-facing lighting, reliable internet and a clean, professional background. Your workspace should be quiet and suitable for private conversations.

The schedules

We’re hiring one person for each schedule. All times are US Eastern, following its daylight-saving changes. Both roles include weekend work.

Schedule A

• Monday–Tuesday: 9am–5pm

• Wednesday, Saturday and Sunday: 8am–4pm

• Thursday–Friday: off

Schedule B

• Monday–Tuesday: off

• Wednesday, Saturday and Sunday: 3pm–11pm

• Thursday–Friday: 2pm–10pm

Each role has five eight-hour scheduled shifts per week. Break arrangements will be confirmed during hiring.

Interested?

Tell us about your relevant experience, which schedule you can cover and why you’d be great at helping members stay engaged. Shortlisted applicants will be invited to an interview and a paid practical exercise.