
Solutions Consultant
OVERVIEW
This Solution Consultant role will become the highest level product solution expert in the business with the ability to demo strategically and effectively prospect persona and industry. Time will be spent perfecting demo paths, executing live demos with AE/prospect, and working collaboratively with Product and Sales to fill market-feature gaps.
WHAT YOU’LL DO
Subject matter expert
Serve as an expert on our product, understanding all technical aspects of the capabilities and how it all fits into prospective customers’ process and culture
Serve as an expert in People Operations technology and the trends in research to use during conversations with prospective clients
Strategically advise People Operations leaders on how they can achieve their organizational objectives and goals as it relates to our product and their process
Support our Sales Enablement team in the development of product related training for 15Five sales staff
Act as a critical core communications channel between Sales teams and Product Teams
Ensure that outcomes Product team builds for are being communicated during the sales process with prospective clients
Responsible for ensuring outcomes sought by prospects are relayed back to the Product Team
Aligning outcomes to product solutions
Serve as the resident expert when it comes to taking outcomes from prospects and showing easy to digest solutions in our products
Help drive accountability within sales team on discovery process and what is passed to SC team
Main source of knowledge sharing within organization on what we are seeing/hearing in demos
Emphasizing storytelling in demos by persona, vertical, or current workflow
Building out demo accounts by persona and vertical
Owning storylines and thinking through how demo flow and solutions are landing with prospects
Expert on 336 potential demo flows by vertical
Technical resource for pre-sales
Confidently perform demonstrations of our product to executives, technical IT leaders, and end users during the sales process
Play a key role in driving deals forward by serving as the technical resource for prospective clients, while supporting
Expansion or enterprise account executives (AEs) in developing the executive connection
Accompany the AE or Expansion team onsite/remote with clients and help in facilitating any pre-sales (internal) meetings that are needed
Stays up to date on competitor functionality, and points of differentiation
Project manager for large pilots or expansions
Support a managed trial process
Project manage pre-sale execution of project plan for a large pilot or expansions
Serve as the main point of contact for the customer’s project team to help facilitate a roll out plan
WHAT YOU’LL BRING
Genuine passion for 15Five’s mission and vision
3+ years experience in an SC/SE role (enterprise SaaS industry strongly preferred)
Expertise in market-facing activities, ability to handle tough prospects and technical aspects of technology platforms with ease
Experience and comfort with delivering presentations to executive level audience
Strong technical skillset and understanding of how features flow into real world outcomes
Ability to thrive in a fast-paced, ambiguous start-up environment
Understanding of complex, consultative enterprise selling
WHO YOU ARE
Strong collaborator that prioritizes building trusting relationships with key stakeholders
Passionate about being extraordinary in both your work life and personal life
Have a strong reputation for accountability and reliability
Effectively articulate ideas and strategy
Able to easily switch between strategic and tactical thinking
Comfortable in a fluid environment with a high tolerance for ambiguity and change
Growth-minded and open to coaching and mentorship
Open to vulnerability
Curious and committed to innovation, continuous learning, and growth
Self-motivated, self-responsible, and self-accountable
DESIRED IMPACT BY 1 MONTH
Completion of 15Five’s new-hire onboarding
Sitting in on 2-3 demos per week with other SCsCompletion of initial job-specific training for the SC role
Base-level understanding of competitive knowledge
Base-level understanding of customizing the demo account
Begin sitting in on meetings with Product to start building those relationships
Certified on how to show the top two demo flows
DESIRED IMPACT BY 3 MONTHS
Become a product master: know and be able to demonstrate the entire product to executives, technical IT leaders and end users
Actively working on deals with AEs and starting to win Comfortable with our team selling process
Built a foundational relationship with stakeholders in Sales, Product, and Success
Demonstrate that you’re increasing expertise on people operations technology and trends by contributing to driving large deals forward during the sales process
Demonstrate understanding of the competitive landscape and differentiators for all the players in our space
Lead a prospective customer’s project plan team from start to deal closure and hand off to the implementation and Success teams
DESIRED IMPACT BY 6 MONTHS
Be a subject matter expert in people operations technology and trends
Support the Sales team in winning $30K+ contracts with regularity
AEs and AMs feel you’re driving real value in their deal navigation
Assist in relaying product and marketing needs to wider 15Five organization
ABOUT 15FIVE
Founded in 2011, 15Five equips HR leaders to play a strategic role in their company’s growth. HR leaders use 15Five to combine engagement, performance, and OKRs on one platform so they can make insightful decisions and take strategic action. Unlike other ‘command and control’ performance systems, 15Five uses the latest in people science to turn managers and employees into self-driven owners of performance and engagement. To further the impact of talent on company growth, 15Five also provides education, coaching, and community for HR leaders, managers, and employees. HR leaders at over 2,800 companies, including Credit Karma, Spotify, and Pendo, rely on 15Five’s software and services to make their talent a growth driver.
At 15Five we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer: full Medical, Dental, and Vision, employer paid Term, Short Term and Long Term Disability, paid Sick Time Off, Military Leave, Jury Duty Leave, Unlimited Vacation, flexible work arrangements, up to 16 weeks Paid Parental Leave for birth and non-birth parents, Bereavement Leave, therapy and relationship counselling, weekly Best-Self Time, monthly stipend for wellness, monthly reimbursement for phone and/or internet, Sabbatical Program accessed at 5 or 7 Years and Retirement Account Program with 4% match at 6 months employment. We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities.
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
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