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Senior User Researcher

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We're looking for a Senior Researcher to lead strategic research for our Servicing and Network Growth teams. 

This role will take on complicated and fascinating spaces, leading the way to finding opportunities and crafting research that drives company-wide direction. 

In this role, you will put your stellar craft to use, understanding how to create clear and engaging research narratives that will keep users at the center of our business.

Most importantly, you will be working with a thoughtful team who values the perspectives of our customers and work together to ensure Affirm is centered around their goals. 

What You'll Do

  • Design qualitative studies that address both user behavior and attitudes.

  • Generate insights that both fuel ideation and evaluate designs.

  • Conduct research using a wide variety of quantitative methods, and interpret analysis through the lens of UX, HCI, and social science

  • Partner with engineers, analysts, and other technical roles to create and share research.

  • Work cross-functionally with design, product management, content strategy, engineering and marketing.

  • Adapt and lead research practices to meet team needs under the tight time frames of a rapidly growing company.

  • Synthesize and communicate research findings to inform business decisions and build even greater empathy for our customers.

  • Craft compelling stories that couple customer insights with business strategy to drive decision-making


What We Look For

  • 4+ years experience in design research

  • Ability to ask, as well as answer, meaningful and impactful questions.

  • Demonstrated ability to plan and conduct research in close collaboration with people in a variety of roles, including design, engineering, and product management.

  • Strong familiarity with qualitative and user-centered methods.

  • Experience with applied statistics

  • Knowledge of survey design and quantitative UX methods a bonus

  • MS/PhD, human behavior related field (HCI, Psychology, Social Science, Information Science, etc.)

  • Ability to clearly, concisely, and persuasively communicate your findings, verbally and in writing.

  • Familiarity with data visualization  tools

Pay Grade - CAN 29

Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

CAN base pay range per year: 

Min: $105,300

Mid: $131,600

Max: $157,900

Location - Remote Canada


Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

  • Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 

  • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses

  • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge

  • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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