Supply Chain Services Manager

What You’ll Be Doing

Differentiated/Integrated Supply Chain Solutions

• Build detailed knowledge of Arrow’s supply chain solutions portfolio and relevant case studies

• Use consultative questioning techniques to isolate customer pain points and create bespoke solutions

• Apply quantitative and qualitative approaches to support benefits statements

• Demonstrate success by increasing Arrow’s share of customer wallet

• Provide subject matter expertise in EL1PSE & AGSCS propositions for large OEMs with complex EMS networks

• Collaborate with sales teams using whitespace analysis to spotlight high-potential customers

• Develop strategies to connect with customer influencers and decision-makers to achieve 50%+ share of component spend

• Ensure solution designs meet Arrow’s financial objectives (EBIT and RoWC)

• Hand off maintenance of implemented solutions to Sales and Business Process Excellence

Supply Chain-as-a-Service

• Charge consulting fees strategically when billing relationships are unclear

• Own the sales funnel for Arrow’s fee-for-service portfolio, including:

  • In-house semiconductor programming services

  • Long-term inventory solutions (nitrogen storage, component leasing)

  • Third-party value-added services

  • Strategic buffer stocks & inventory programs

Enterprise Solutions

• Serve as subject matter expert in Arrow’s enterprise solutions suite

• Manage funnel of opportunities across traditional and non-traditional customers

• Act as the single pivot point for services with customers, linking to specialist resources

Dimensions

• Field-based and customer-facing

• Regular consultative selling at Director, VP, and C-Suite levels

• Territory: $2bn+ of existing sales across all customer types

• Regular regional travel; international travel exceptional

Key Interfaces

• Sales leaders and branch teams

• Executive team (as required)

• Salesforce (daily)

• Customer decision-makers (daily)

• Arrow Business Unit subject matter experts

• Business Process Excellence & Reporting Team

Measurable Performance Standards

• Funnel of opportunities

• Case studies of market-share gaining solutions

• Component NSB and NSB growth within engaged customers

• Fee NSB and margin contribution from engaged customers

• Global engagements and One Arrow collaborations

Critical Competencies

• Proven consultative selling skills

• Rapport building & influencing at executive level

• Executive-level communication (verbal & PowerPoint)

• Problem solving & creativity

• Joint strategy setting with sales and Arrow BU’s

• Comfort with fiscal modelling

• Fast learner

Experience / Skills

• Knowledge of electronic component industry, supply chain, and manufacturing practices

• Solution-selling and executive-level influencing experience

• Problem solving and strategy creation

• Project management and collaborative teamwork

What We Are Looking For

• Typically requires:

  • 12+ years of related experience with a 4-year degree, OR

  • 8+ years with an advanced degree, OR

  • Equivalent related experience

• Recognized as an expert in own area within organization

• Specialized depth and/or breadth of expertise

• Ability to interpret business issues and recommend solutions/best practices

• Solves complex problems with broad perspective

• Works independently, with guidance only in complex situations

• Leads functional teams or projects and serves as best practice/quality resource

Work Arrangement

• Fully remote on the West Coast (not limited to WA)

• Must be able to travel to an Arrow office location as requested by leadership

What’s In It For You

• Competitive financial compensation and benefits package

• Medical, dental, vision insurance

• 401k with matching contributions

• Short-term/long-term disability insurance

• HSA/HRA options

• Paid time off (sick, holiday, vacation)

• Tuition reimbursement

• Growth opportunities

Annual Hiring Range

• $181,800.00 - $250,965.00 USD

• Actual compensation may vary based on location, experience, education, and skill level

• Pay ratio between base pay and target incentive finalized at offer