Sr. Billings Analyst

Articulate is looking for a “roll up your sleeves” Billings Analyst who embraces the revenue side of accounting with business acumen to join our Finance team.  You will be responsible for the day to day order review, internal and external communications, and credit card transaction analysis across all orders.  

The ideal candidate will have a high attention to detail and a solid understanding of “order to cash” subscription SAAS model and the impact to GAAP revenue recognition.  You recognize the importance of maintaining data integrity between disparate order, sales and accounting systems while appreciating the sales cycle and the customer journey in the review of the cash sales/orders process.  You will partner with receivables/collections management on portal setup/uploads, invoice corrections, and ensuring timely resolution of customer requests and inquiries.   This role will work cross functionally interacting with Sales, Order Management, Business Solutions, and Accounting.

What You'll Do:

• Responsible for quick and accurate review of all PO orders and refunds in a high volume environment.   

• Collaborate with the Order Management Team to advise on orders and billing related issues.

• Manage billing portal processes, invoice corrections, and customer communications in the billings shared inbox.  

• Participate in the monthly revenue close process ensuring entries and reconciliations are done in a timely manner with proactive communications with the financial reporting team. 

• Become a subscription management/accounting system expert, able to digest and communicate system changes needed to process cash sales/revenue.

• Review and respond to chargebacks.  

• Analysis of large data sets to report on transactional trends and subscription behaviors.

What You Should Have:

• 5+ years of progressive billing and revenue experience in a domestic and international subscription/SaaS business environment.

• Accounting system expertise with hosted accounting systems in support of subscription/SaaS such as Intacct. 

• Experience with CRM/Sales Order systems such as Salesforce CPQ.

• An Excel guru; able to analyze and reconcile large data files utilizing V-lookups, Pivot tables, reconciling 2-3 data systems. 

• Able to juggle simultaneous tasks while managing many communication tools such as Google mail, Slack and Zoom. 

• Degree in Accounting or equivalent work experience

• Experience with ecommerce/credit card sales merchants.

• Organized in actions and thought, able to multitask and work productively from home. 

• An agile thinker able to understand rules of engagement while managing exceptions in support of business growth. 

• Critical thinker balancing attention between the details with big picture communications and understanding and questioning all financial drivers.  

• Effective communicator, highly collaborative, able to work cross functionally as a business partner especially with Sales, Success, Order Management, and IT.

$70,400 - $105,600 a year

The pay range for this position is $70,400 to $105,600 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. 

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com. 

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