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Call Center Representative

Become an Assembler! We are looking for a Call Center Representative to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further!  We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to our RCM Manager.

What you'll do

  • Greet our patients in a friendly and positive manner.

  • Discuss and answer customer questions with a goal of one call resolution.

  • Updating confidential information and insurance billing

  • Process credit card payments.

  • Manage tasks within our internal work queues updating information as necessary.

  • Respond to website patient inquires via phone call to discuss concerns and provide resolution.

  • Work with collection agencies to update and provide accurate information.

  • Respond to Attorney requests for balances and correspondence as well as update and bill insurance.

  • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

What we're looking for

  • At least one year of experience working with patient accounts receivable

  • Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus

  • Excellent communication skills and professional demeanor

  • The ability to work under tight deadlines

  • Strong written and verbal communication skills with customer service focused aptitude

  • Detail-oriented individuals who are team players highly self-motivated

  • Ability to function well in a fast-paced and at times stressful environment.

  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Why join the team?

  • Be part of something special! We are growing both organically and through acquisitions.

  • Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!

  • Ongoing training and development programs

  • An environment that values transparency

  • Virtual and in-person events to connect with your team.

  • Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

Could this job be the one?