Call Center Representative

Become an Assembler! We are looking for a Call Center Representative to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further!  We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to our RCM Manager.

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What you'll do

• Greet our patients in a friendly and positive manner.

• Discuss and answer customer questions with a goal of one call resolution.

• Updating confidential information and insurance billing

• Process credit card payments.

• Manage tasks within our internal work queues updating information as necessary.

• Respond to website patient inquires via phone call to discuss concerns and provide resolution.

• Work with collection agencies to update and provide accurate information.

• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.

• Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

What we're looking for

• At least one year of experience working with patient accounts receivable

• Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus

• Excellent communication skills and professional demeanor

• The ability to work under tight deadlines

• Strong written and verbal communication skills with customer service focused aptitude

• Detail-oriented individuals who are team players highly self-motivated

• Ability to function well in a fast-paced and at times stressful environment.

• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Why join the team?

• Be part of something special! We are growing both organically and through acquisitions.

• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!

• Ongoing training and development programs

• An environment that values transparency

• Virtual and in-person events to connect with your team.

• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.