About the Role:

BigPanda is looking for a Senior People Operations Partner to serve as the operational backbone of our People team. Reporting to the Chief People Officer, this role owns the full lifecycle of people programs that keep BigPanda compliant, competitive, and caring — from compensation and total rewards to leave management, and global entity operations. You will work cross-functionally with Finance, Legal, Security, HRBP and recruiting teams, and colleagues across the business to deliver seamless employee experiences and ensure regulatory compliance. This is a highly cross-functional, detail-oriented role for someone who approaches every challenge with an AI-native mindset, thrives in complexity, takes pride in operational excellence, and genuinely cares about the employee experience behind every program they run.

AI-Native Approach

We expect this person to work in a fundamentally AI-native way — not just using AI tools occasionally, but integrating them into daily workflows across every area of ownership. This means:

Leveraging AI to automate routine People Ops tasks freeing time for higher-impact work
Using AI tools to analyze workforce data, surface patterns, and generate insights faster and at greater depth than traditional methods
Proactively identifying new AI tools and platforms that can improve People Operations processes, and leading their evaluation and adoption
Partnering with the broader People team to build AI literacy and share best practices across the function
Staying current on the evolving AI landscape as it applies to HR technology, compliance, and employee experience

Operational Excellence

Ensure data integrity across HR systems, providing high-quality, accurate reporting to stakeholders — leveraging AI and automation wherever possible
Build and manage HR dashboards to monitor and report on key metrics such as retention, engagement, and workforce trends
Analyze data to identify patterns, opportunities, and areas for improvement in People Operations strategies
Lead cross-functional projects to enhance people processes, systems, and policies
Drive a culture of continuous improvement by identifying gaps, implementing scalable solutions, and measuring their impact
Lead the implementation and integration of systems, ensuring alignment with business requirements and best practices

What you will do:

Compensation & Total Rewards

Own BigPanda’s compensation infrastructure, including job leveling frameworks, salary bands, and compensation review cycles
Manage and optimize compensation tools and platforms; ensure data accuracy, access controls, and system integrity
Partner with Finance and leadership on compensation modeling, merit planning, and budget alignment
Lead compensation benchmarking using survey data and market intelligence; translate findings into actionable recommendations
Support managers and HRBPs with compensation decisions, ensuring consistency, equity, and competitiveness
Drive education and transparency around compensation philosophy and total rewards across the employee lifecycle

Compliance

Own and maintain employee handbooks, ensuring they remain current, legally sound, and aligned to BigPanda values in each location where we operate
Manage the full library of HR policies and procedures; lead periodic review cycles with Legal, Security, and leadership
Draft, manage, and maintain employee documents including offer letters, separation agreements, and code of conduct acknowledgments
Oversee mandatory compliance training programs — track completion, follow up on outstanding items, and maintain records
Ensure documentation and processes meet requirements across all operating jurisdictions

Entities of record and global entity management

Manage BigPanda’s entities of record and our vendor across all operating jurisdictions, ensuring accuracy and compliance
Handle inbound requests related to relocation and global entity matters — employment verifications, certificates of good standing, regulatory filings — and triage to the appropriate internal or external resource
Partner with people operations to offer competitive total rewards programs in each location
Partner with Legal and Finance on entity-level compliance requirements, registrations, and ongoing obligations
Support international hiring and mobility by coordinating with global PEO providers and Employers of Record

General People Operations

Partner with the other members of the people operations team to ensure programs, processes, and systems run smoothly and at a high standard
Serve as a go-to resource for People Operations questions from employees, managers, and cross-functional partners
Maintain and continuously improve the People team’s use of HRIS and related tools; identify and implement automation opportunities
Develop and document People Operations playbooks, SOPs, and self-service resources to scale the function efficiently
Support and contribute to special People team projects, ensuring operational execution is seamless

Vendor management

Own relationships with key People team vendors including compensation tools, leave platforms, and benefits administration
Manage contract renewals, SOW reviews, and vendor performance; partner with Finance and Legal on procurement
Evaluate and recommend new vendor solutions, applying an AI-native lens to assess automation and efficiency opportunities as BigPanda scales

Cross-functional partnership

Serve as a trusted partner to the people team, finance, legal, IT, and our employees to ensure seamless execution across all People programs
Collaborate with HRBPs to translate policy and compliance requirements into practical employee and manager guidance
Represent People Operations in cross-functional projects and process improvement initiatives

What skills and experience you’ll bring to BigPanda:

Senior-level experience in People Operations or Total Rewards in a high-growth technology company
Deep expertise in global compensation program design, job leveling, salary banding, and compensation review cycles
Hands-on experience with compensation benchmarking tools, specifically Pave and Radford
Strong working knowledge of HR compliance across multiple jurisdictions, including policy management and employee documentation
Experience owning and optimizing HRIS platforms, with a track record of driving automation and process improvements
Demonstrated AI-native mindset — actively integrating AI tools into HR workflows to drive efficiency and insight

About Us:

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

Competitive equity
Remote-first environment
Unlimited PTO
Twelve (12) paid holidays throughout the year
Comprehensive health benefits
#PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
Financial planning services
Employee learning & development budget
Values-based recognition (quarterly and annually)
Social community & ERG programs
Dog friendly office
Lunches provided in office
Flexible work environment along with a work-from-home stipend to support remote work arrangements
Values-based culture

Please note that visa sponsorship is not available for this position.

Market competitive salary with an anticipated base compensation range of $136,000 - $175,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Senior People Operations Partner