Customer Service Representative (Ukrainian & English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Ukrainian & English, applicants need to speak both languages.

Responsibilities:

• Handle high volume live chat and other online tools

• Provide accurate, valid and comprehensive information

• Follow communication procedures, guidelines, and policies

• Support other business units with customer liaison, accurately document customer requests

• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

• Go the extra mile to engage customers

Requirements:

• College degree or above

• Fluent Ukrainian language, advanced English speaker

• Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry

• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

• Ability to work under pressure, strong communication skills and exceed beyond expectation

• Passionate for customer service industry and can accept to work under different work shifts

• Positive about the crypto industry

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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