KYB Specialist

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose
The KYB Specialist reviews new and existing customers’ profiles and risk attitudes. They must be the gatekeepers and auditors of accounts opening processes,ensuring new customers are compliant and customers have their accounts enabled and configured according to their risk profiles. The KYB Specialist is also responsible for providing best-in-customer support to keep user data updated and ready to use. We value customer-centric and innovative approaches to deliver a world-class experience!

Reports To
Head of BB Operations & Regulatory Compliance

Who You Are 

• Proven English fluency.

• Conduct Know Your Customer (KYB) reviews for institutional/individuals clients, managing the client’s journey from application submission to documentation review and approval

• Holds experience in customer support or account executive roles

• Thrives in fast-paced environment and consistently meets deadlines

• Demonstrates meticulous attention to detail and strong multitasking abilities

• Proficient in identifying Anti-Money Laundering (AML) risks and applying KYB policy concepts during client onboarding

• Possesses robust analytical and critical thinking skills for assessing clients documents (from business to personal documents) and detecting potential red flags

• Has a basic understanding of legal procedures, contracts, and business structures relevant to KYB due diligence

• Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery
  

What You Will Do

• Conduct onboarding and ongoing customer due diligence processes

• Review and validate user documentation, with a focus on both individual and institutional users

• Ensure validation of onboarding documentation in accordance with Compliance and Fraud Policies

• Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary

• Assess various elements of the KYB Profile, including general information, documentation, screenings, and Ultimate Beneficial Owners (UBOs)

• Identify and promptly escalate risk components, such as AML and Fraud concerns

• Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

#LI-Remote

Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.

• Remote-first work environment.

• Employee Stock Option program.

• Zero trading fees through our Bitso Alpha app.

• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.

• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.