Important Notice for Applicants:

At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at talent@bixal.com. We're here to help!

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

About Us:

Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Location

This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. 

What Will You Do?

Bixal has an exciting opportunity to help accelerate digital transformation across the federal government to improve the public's experience with a range of government services. As consultants to our federal clients, you will be part of a cross-functional team applying human-centered design methods and innovation to deliver enterprise modernization at scale. This role is uniquely positioned to positively impact digital civic engagement.

At Bixal you will join a multidisciplinary collective of researchers, designers, strategists, and product managers creating innovative digital products, services and experiences that have a positive impact on the American public and communities around the world.

Call for resumes

This is a call for resumes as we are screening candidates for an upcoming opportunity to support one of our most esteemed federal clients.

Responsibilities

Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
Experience working in agile product design research environment/teams
Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to build understanding and guide delivery
Leading the development and maintenance of research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
Mentoring and coaching junior researchers, and sharing knowledge and best practices with the team to promote a culture of innovation and continuous improvement
Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
Building and maintaining relationships with clients and stakeholders, and providing thought leadership in UX research to drive business growth and innovation
Staying up-to-date with the latest research trends, tools, and techniques, and driving innovation and experimentation in the research function
Perform other duties as assigned

Qualifications

Bachelor’s or Master's degree in UX research, human-computer interaction, psychology, sociology, or a related field
8+ years of experience in UX research, preferably in a federal consulting or government environment,
Demonstrated expertise in research methods such as interviews, surveys, usability testing, and ethnographic studies
Proven ability to lead research strategy and execution for multiple projects simultaneously
Confident application of user-centered design principles and methodologies
Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
Excellent communication and collaboration skills, with the ability to work effectively in a team environment and build relationships with clients and stakeholders
Leadership experience, with the ability to mentor and coach junior researchers and drive innovation in the research function
Willingness to learn and grow in a fast-paced and dynamic environment
Must be able to pass and maintain a Public Trust security clearance

Perks & Benefits:

Competitive base salary

Flex hours

Work from home flexibility

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Flex Spending Account

Company provided short-term disability

Company provided life insurance

Commuter benefits

Generous PTO

11 Paid holidays

Professional development opportunities

New business referral bonus

Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.

Bixal is an equal opportunity and affirmative action employer. It ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. We are dedicated to promoting diversity, equity, and inclusion within our organization and beyond.

Sr UX Researcher