Customer Operations Manager

Highlights

• 25 Days PTO plus 10+ days of paid holidays

• Flexible Hours

• Parental Leave

• Benefits and Insurance (US only)

• 4+ Years of Experience

• Work with the Founders

• Anywhere in the Americas

Summary

Bluerithm is hiring for a Customer Operations Manager position to work with the founders, be directly involved in helping our customers be more successful and streamlined, and be a catalyst for growth and success in the company. This role offers significant opportunities for impact across many parts of the company.

Who We Are

Bluerithm is made up of a small team with domain and engineering expertise. Since 2016, we’ve built and shipped a commissioning management platform for the commercial and industrial construction industries.

We’re backed by a deep bench of experienced business owners, investors, founders, and high-caliber people who believe in our approach and mission.

What Is It Like Working with Us?

Even though we’re small and agile, we work hard and strive for success. We do it humbly and never at the expense of what’s right and ethical. We value diversity in backgrounds and thought, and believe leaving our egos at the door, supporting each other, and working towards common goals is a recipe for success.

Remote Work

Most of us work remotely. We communicate and collaborate on Microsoft Teams. Most of our work takes place during normal U.S. business hours. The founders are in Minneapolis, so there are opportunities to come co-work in the office space located there.

Sane Hours

We’re adults and we trust each other to manage our time responsibly. We look at what you accomplish, not how long you are in front of a computer. We work hard and smart. Sure, we need to drive the business and solve customer needs, but we're most concerned with long-term success.

The Role

This role has been created to help our customers succeed by implementing their complex, technical workflows and processes in our platform. You will:

• Work directly with customers to understand their needs and map out how our platform can support or improve their workflows.

• Provide hands-on implementation of customer workflows for new and existing customers. 

• Provide training, address questions, and handle issues through our customer support platform.

• Create and maintain knowledge base articles, training material, standards, and best practices for our customer operations team and customers. 

• Act as a voice of the customer internally, contributing insights to shape our product roadmap and future enhancements.

• Help customers with questions and issues via our customer support inbox. 

• Demonstrate how our platform can help prospects as a subject matter expert during demonstrations and in-person industry events.

As the company continues growing, you’ll also have the opportunity to grow your role in scope and responsibility. This is a full-time role that can be fully remote. We are an established company with a strong product, but we sometimes operate like an early startup. Not all of our SOPs are ironed out, so this role is for someone who is OK with ambiguity, loves to solve problems, and can work through issues. It also presents the opportunity for lots of growth and to have an impact across many parts of the company.

Who We’re Looking For

Ideally, we’d like someone who is very comfortable in a startup, entrepreneurial environment and has:

• Strong experience in big commercial or industrial construction. This could look similar to any of the following: 

  • Commissioning experience

  • Strong experience with mechanical/electrical/building technology systems

  • MEP manager 

  • Technical trainer

• Proven experience using technology to streamline and automate workflows and tasks.

• Good understanding of the modern state of technology (web apps, native apps, artificial intelligence, and how they apply to the AEC industry).

• Experience training end users on complex subjects.

• Ability to understand diverse, technical workflows and processes and consider the best way to streamline and implement them in a software platform.

• If you don’t come from a customer operations/support background but have industry experience mentioned above, we’d still love to talk to you. 

Personality and Type of Person We’re Looking For

• Someone who gets a thrill and satisfaction from helping customers solve real problems that impact their lives and business. 

• The desire to have creative, visionary, and practical influence over how customers use and benefit from our platform.

• Understanding of the importance of urgency of work and creating results, but with a big-picture, long-term mindset.

• A self-improvement spirit.

• Someone who enjoys solving difficult problems.

• Someone with a spirit of service and desire to help others do their best work.

• Passion for the work.

• A data-driven attitude.

• Perseverance.

• Adaptability.

• Self-reliance.

• Comfort with risk-taking and ambiguity that comes with working for a small company.

Compensation and Benefits

Salary Range

$80K-$115K

Insurance Coverage

For our U.S. employees, we offer health insurance.

401k Plan

Our U.S.-based employees are eligible for a 401k plan that’s integrated into our payroll system. Plans are employee-funded.

Equipment Budget

Home office budget available to help you do your best work.

Time Off / Vacation

Taking time off makes you happier, healthier, and more productive. We want you to take the time you need to rejuvenate, reflect, and take care of yourself and your family’s health. That’s why we have a 25-day vacation policy. We’re not going to micromanage your day-to-day work when you’re taking off early or starting late, or just need a day to handle personal business. Results are what matter.

Parental Leave

All parents who welcome a new child by birth, surrogacy, foster, or adoption are eligible to take 8 weeks of paid leave.

Remote and Flexible Hours

This is a full-time role that can be fully remote. Our team is generally communicating during U.S. business hours, but you’re able to have some flexibility about when you choose to do your work.

If you’re passionate about helping customers succeed, have a strong background in construction and technology, and want to shape how our platform evolves to serve our customers, we’d love to hear from you!

Bluerithm asks respectfully to only apply through the application form and not email/apply to them directly. Recruiters and Agencies please do not contact Bluerithm directly.