A career at Booksy means being part of a global team focused on helping people around the world feel their best every day. From supporting entrepreneurs build successful businesses to helping their customers create moments for themselves, our mission is to help people thrive and feel fantastic.

Working in a dynamic, chaotic, and resource-constrained scale-up environment isn't for everyone. If you prefer clear career paths and ready-made solutions, we're probably not the perfect fit for you. But if you value creativity, flexibility, and the ability to make a real impact, you'll love working at Booksy!

Due to the growing scale and complexity of our business, we are seeking a Customer Support Advisor . Base salary (Employment Contract): PLN 5,400 gross/month plus bonus (average monthly bonus paid in 2025 for CS Advisors was PLN 1,800 gross).

Your tasks:

You resolve customer issues during incoming contacts, via phone, email, chat, and social media
You make outbound contacts with customers to provide information or obtain information needed to resolve a matter
You serve customers in a way that ensures that as many issues as possible are resolved at first contact
You provide customers with information about the operation and functionality of Booksy Biz and Booksy for Customers
You provide customers with information about subscriptions, invoices and payments
You propose solutions tailored to customer needs, to the extent possible to be delivered by Booksy

Requirements

Apply if:

You have at least 2 years of experience in inbound customer service/contact center
You have experience in the technology industry (preferred)
You know Polish at a C2 or native level
You know English at B1 level (preferred)
You like talking to customers
You have a light touch and speak correct Polish.
You know and can use communication and persuasion techniques
You have the ability to analyze and solve problems
You learn quickly and adapt to new situations
You focus on achieving your goals
You like working in a team

Benefits

What we offer:

We proudly operate globally, with each of our markets operating a remote-first model . Depending on the market you're joining, you may have access to an office or work fully remotely—both options are fine. All we ask is that you reside in the country or region where the position is advertised.
Allianz private healthcare (subsidized by the company – various packages to choose from)
Multisport card (voluntary, unfunded – various options to choose from)
Uniqa supplementary life insurance (voluntary, unfunded)
Pethelp – support for animal care (voluntary, unfunded)
Online consultations with a Booksy psychologist (fully funded by the company)
A platform for learning English
Worksmile Platform

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How AI Helps Us Find Great People

Think of our AI tool as a truly intelligent assistant for our recruiting team. What's its role? To help us move faster, maintain consistency, and ensure no great candidate is overlooked. Every application goes through the same AI review to help us spot the right skills for the role—but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final decision. We also regularly review how the tool is used to ensure fairness, ethics, and compliance with data protection regulations. Want to know how it works? You can always ask how AI was used in your application—it won't affect your chances in any way.

If you have any questions, just write to us – we will be happy to explain more.

Our commitment to diversity and inclusion:

We work in an incredibly creative and diverse industry, so we strive to create an environment where everyone feels welcome. We value unique experiences and perspectives, which is why we provide equal opportunities for all candidates.

Customer Support Inbound Advisor