Talent Operations Manager

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at Boulevard.

We are seeking a strategic Manager of Talent Acquisition Operations to further optimize our recruiting processes, contribute to team productivity, and drive data-driven decision making across our talent acquisition function and beyond. This role is critical to scaling our hiring capabilities while maintaining a high-quality candidate experience. We believe our ability to delight our candidates and partners is a differentiator in the talent market and will look to this person to help us refine and advance our approach as an important partner in that mission.

What you’ll do here:

Recruiting Team & Business Enablement

• Partner with the recruiting team to identify operational pain points and implement solutions that improve efficiency, effectiveness, and experience

• Develop and deliver enablement on recruiting tools, processes, and best practices

• Serve as a strategic business partner to recruiting leadership, providing operational insights and recommendations

• Create and maintain recruiting playbooks, templates, and standard operating procedures

• Support new hire onboarding and ongoing development of recruiting team members

Process Enhancement & Documentation

• Establish quality assurance protocols and conduct regular process audits

• Lead change management initiatives for process rollouts and system implementations

• Ensure that Boulevard is compliant with all labor laws and regulations

Reporting & Analytics

• Develop and maintain recruiting dashboards and key performance indicators (KPIs)

• Conduct regular analysis of recruiting metrics including time-to-fill, source effectiveness, conversion rates, and cost-per-hire

• Prepare executive-level reports and presentations on recruiting performance and trends

• Identify data-driven insights to inform recruiting strategy and resource allocation

• Partner with HR team to ensure data integrity and consistency

Technology Optimization

• Manage and optimize recruiting technology stack including ATS, CRM, sourcing tools, and job boards

• Evaluate new recruiting technologies, specifically those utilizing the latest in automation and AI, and make recommendations for implementation

• Serve as system administrator for recruiting platforms, managing user access and configurations

• Partner with IT teams on system integrations and technical troubleshooting

• Train recruiting teams on technology updates and new tool rollouts

Cross-Functional Project Management

• Lead cross-functional projects that impact recruiting operations and candidate experience

• Collaborate with HR, Legal, Compensation, and other stakeholders on recruiting-related initiatives

• Manage project timelines, resources, and deliverables to ensure successful outcomes

• Facilitate communication between recruiting teams and other business units

• Support initiatives such as diversity recruiting programs and employer branding efforts

Coordination Function Management

• Oversee recruiting coordination activities

• Ensure consistent scheduling, communication, and follow-up throughout the interview process

• Manage interview logistics, including panel coordination

• Monitor and improve candidate communication touchpoints and response times

• Develop and maintain relationships with external vendors and recruiting agencies

What you’ll need to thrive:

Experience & Education

• Bachelor's degree in Human Resources, Business Administration, or related field

• 5+ years of experience in talent acquisition operations, recruiting, or related HR operations role

• 2+ years of experience in process improvement, project management, or business operations

• Experience with recruiting technologies and applicant tracking systems (ATS)

• Previous management experience welcomed, but not specifically required

Technical Skills

• Proficiency in data analysis and insights (Excel, Google Sheets)

• Experience with recruiting platforms (Greenhouse, Ashby, Workday, or similar)

• Knowledge of HRIS systems and HR technology integrations

• Project management experience

Core Competencies

• Strong analytical and problem-solving skills with attention to detail

• Excellent project management and organizational abilities

• Outstanding written and verbal communication skills

• Change management experience and ability to drive adoption

• Collaborative approach with ability to influence without authority

Preferred Qualifications

• Experience in high-growth or technology companies

• Knowledge of employment law and recruiting compliance requirements

• Experience with diversity, equity, and inclusion recruiting initiatives

• Vendor management experience

How we’ll take care of you:  

Your starting total cash compensation for this role is between $110,000 - $150,000, depending on your current skills, experience, training, and overall market demands. This salary range is subject to change, and there is always room for growth and advancement.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. 

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

• 🏝 Take a break whenever you need with our flexible vacation day policy. 

• 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

• 💚 Family planning resources and specialized support programs. 

• 🔮 Equity: get ahead on the ground floor and grow with Boulevard. 

• 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!

Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.