Part-time Sales/Ops Admin - Building Supply BFF

About Building Supply BFF:

We're pride ourselves on being the easiest place to buy commercial building accessories. As we continue to grow, we are looking for a sales/ops admin to join our team.

Position Overview:

We're looking for a highly organized, tech-savvy individual with a strong background in e-commerce, Zoho CRM, and Shopify platform management.

Commitment: 10-20 hours/week

Key Responsibilities:

Custom Quotes and Order Management:

• Efficiently create, manage, and send custom quotes to clients.

• Send purchase orders to manufacturers and follow up as necessary.

• Update fulfillment statuses promptly to ensure accurate order tracking.

• Manage and pay invoices in a timely manner.

Catalog and Customer Support:

• Create and modify Shopify store data to keep our catalog up-to-date and accurate.

• Collaborate with partners to troubleshoot and resolve any issues.

• Open and manage support tickets to resolve problems efficiently.

• Handle inbound customer inquiries, providing exceptional support and guidance.

Reporting and Optimization:

• Generate weekly and monthly reports covering sales, inventory, profit, and other key metrics.

• Organize and simplify processes to create systems that scale our business effectively.

• Schedule and prioritize tasks for the CEO, ensuring that critical tasks are addressed promptly.

Qualifications:

• Proven experience working with Zoho CRM and Shopify.

• Strong ability to create, manage, and analyze reports.

• Exceptional communication skills, both written and verbal.

• Experience in handling customer inquiries and resolving issues.

• A team player with a positive attitude and a strong work ethic.

Why Join Building Supply BFF?

• Work in a role that offers variety, challenges, and the opportunity to make a significant impact.

• Join a small team that values innovation, efficiency, and autonomy.